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for any impact this may have had on you or your customers.","impact":"major","timestamp":"Sep \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e17:52\u003c/var\u003e - \u003cvar data-var='time'\u003e21:52\u003c/var\u003e UTC"},{"code":"67nzcczvtk08","name":"2026-09-25 Global - WatchGuard Cloud Operators list not loading","message":"The updated WatchGuard Cloud user and group API certificate has been successfully deployed to all regions as of 22:20:00 UTC.  Services are operating normally at this time.  We appreciate your continued patience and apologize again for any impact this may have had on you or your customers.","impact":"major","timestamp":"Sep \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e21:49\u003c/var\u003e - \u003cvar data-var='time'\u003e22:23\u003c/var\u003e UTC"},{"code":"4f6jjjfgj0cx","name":"[Scheduled] Endpoint Security Console","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Sep \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e06:00\u003c/var\u003e - \u003cvar data-var='time'\u003e07:30\u003c/var\u003e UTC"},{"code":"f0h31lskmr3r","name":"2026-09-08 - AMER - Mexico/Central FireCloud PoP connection issue","message":"We are no longer experiencing connectivity issues affecting the Mexico/Central Point of Presence (PoP), and this incident is now resolved. Service is operating normally at this time. We apologize for any impact this incident may have caused you or your customers and thank you for your patience while our teams worked to restore service.","impact":"major","timestamp":"Sep \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e16:08\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e08:28\u003c/var\u003e UTC"},{"code":"t4t2gb3f1j4l","name":"2026-09-04 - AMER - Mexico/Central FireCloud PoP connection issue","message":"An infrastructure update was deployed in the Mexico/Central PoP to address the client scaling issues detected earlier today.  We are no longer experiencing connectivity issues and policy handling issues in this region, and this incident is now resolved. \n\nWe will continue to monitor the infrastructure to ensure the environment remains stable for clients.","impact":"major","timestamp":"Sep \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e17:16\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e01:45\u003c/var\u003e UTC"},{"code":"xbc5w23xvl61","name":"2026-09-03 - AMER - FireCloud PoP issue","message":"We are no longer experiencing connectivity issues affecting the Mexico/Central Point of Presence (PoP), and this incident is now resolved. Service is operating normally at this time. We apologize for any impact this incident may have caused you or your customers and thank you for your patience while our teams worked to restore service.","impact":"major","timestamp":"Sep \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e17:11\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e06:08\u003c/var\u003e UTC"},{"code":"rfrfzy2mq9k5","name":"2026-09-01 - AMER - FireCloud PoP issue","message":"On September 1, 2026, at 16:41 UTC, some customers began experiencing connectivity issues due to a problem affecting the Mexico/Central Point of Presence (PoP). Our engineering team worked to restore service, and the PoP returned to normal operation on September 2, 2026, at 11:44 UTC. We apologize for any impact this incident may have caused you or your customers. This issue affected connectivity through the Mexico/Central PoP only.","impact":"none","timestamp":"Sep \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e16:41\u003c/var\u003e - \u003cvar data-var='time'\u003e16:41\u003c/var\u003e UTC"}]},{"name":"August","year":2026,"starts_on":6,"days":31,"incidents":[{"code":"c9fcxtd86yp5","name":"2026-08-26 - EMEA - EPDR Endpoint console under Monitoring/Endpoint Security not available","message":"We are no longer experiencing alerts on Endpoint console service and this incident is now resolved. The service is operating normally at this time.","impact":"major","timestamp":"Aug \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e10:55\u003c/var\u003e - \u003cvar data-var='time'\u003e12:09\u003c/var\u003e UTC"},{"code":"ky0pqv6l0hk1","name":"2026-08-24 - AMER - Issues with Firebox Configurations","message":"We are no longer experiencing reports of errors when attempting to view Firebox configurations in WatchGuard Cloud, and this incident is now resolved. Firebox Management in WatchGuard Cloud is operating normally at this time.","impact":"minor","timestamp":"Aug \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e19:15\u003c/var\u003e - \u003cvar data-var='time'\u003e20:13\u003c/var\u003e UTC"},{"code":"7sf13gn15snj","name":"2026-08-24 - AMER - AuthPoint Authentication Service Degradation","message":"We are no longer experiencing issues with the AuthPoint Authentication service, and this incident is now resolved. The service is operating normally at this time. We apologize for any impact this may have had on you or your customers.","impact":"minor","timestamp":"Aug \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e16:47\u003c/var\u003e - \u003cvar data-var='time'\u003e19:35\u003c/var\u003e UTC"},{"code":"9ns9q20100fk","name":"2026-08-17 - Global - Panda Endpoint Security: Console","message":"We are no longer experiencing errors when accessing the Panda Endpoint Security Console and this incident is now resolved. The service is operating normally at this time.","impact":"minor","timestamp":"Aug \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e20:45\u003c/var\u003e - \u003cvar data-var='time'\u003e21:37\u003c/var\u003e UTC"},{"code":"ppx8pq00cj17","name":"2026-08-17 - Global - Partner Portal Login","message":"We are no longer experiencing errors logging into our Partner Portal and this event is now resolved. The service is operating normally at this time. We apologize for the impact this event has caused.","impact":"critical","timestamp":"Aug \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e15:09\u003c/var\u003e - \u003cvar data-var='time'\u003e16:36\u003c/var\u003e UTC"},{"code":"snmy81mgyl49","name":"2026-08-13 - EMEA - Issues with Deploying Firebox Configurations","message":"We are no longer experiencing reports of errors while attempting to deploy Firebox Configurations in WatchGuard Cloud in the EMEA region, and this incident is now resolved. Firebox Management in WatchGuard Cloud is operating normally at this time.","impact":"minor","timestamp":"Aug \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e12:43\u003c/var\u003e - \u003cvar data-var='time'\u003e14:51\u003c/var\u003e UTC"},{"code":"gw42mmz8p6y8","name":"2026-08-11 - Global - Issue with RAI Dashboard statistics","message":"We are no longer experiencing issues affecting the display of Signals statistics on the WatchGuard Cloud RAI dashboard, and this incident is now resolved.\n\u003cbr\u003e\u003cbr\u003e\nThe recovery process has been completed, all queued data has been processed, and Signals statistics are displaying as expected. Following continued monitoring and validation, our teams have confirmed that normal operations have been fully restored across all production regions.\n\u003cbr\u003e\u003cbr\u003e\nWe apologize for the impact this issue may have caused and thank you for your patience throughout this extended recovery effort.","impact":"minor","timestamp":"Aug \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e12:01\u003c/var\u003e - \u003cvar data-var='time'\u003e14:28\u003c/var\u003e UTC"},{"code":"x581xpq645ql","name":"2026-08-13 - GLOBAL - Agent Installer Download Errors (Aether/Cytomic)","message":"We are no longer experiencing reports of Agent Installer download errors affecting Aether/Cytomic services, and this incident is now resolved. The service is operating normally at this time.","impact":"minor","timestamp":"Aug \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e10:29\u003c/var\u003e - \u003cvar data-var='time'\u003e11:52\u003c/var\u003e UTC"},{"code":"2gpztxmh66yn","name":"2026-08-11 - Global - Issue with RAI Dashboard statistics","message":"This incident was mistakenly marked as resolved. The issue is being tracked under a newly created incident, where all future updates will be posted. We apologize for any confusion this may have caused.","impact":"minor","timestamp":"Aug \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e19:42\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e11:47\u003c/var\u003e UTC"},{"code":"0z4mm12f4zwr","name":"2026-08-11 - APAC - DNSWatch V1 issues","message":"We are no longer experiencing alerts on DNSWatch V1 services and this incident is now resolved. The system is operating normally at this time.","impact":"major","timestamp":"Aug \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e13:40\u003c/var\u003e - \u003cvar data-var='time'\u003e14:19\u003c/var\u003e UTC"},{"code":"vxgnr8twc08z","name":"2026-08-07 - GLOBAL - WatchGuard Endpoint Security and Panda Endpoint Security. Endpoint Access Enforcement dashboards are not loading","message":"We are no longer experiencing issues with Aether/Cytomic and EPDR services and this event is now resolved. Services are operating normally at this time. We appreciate your continued patience and apologize again for any impact this may have had on you or your customers.","impact":"minor","timestamp":"Aug \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e13:08\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e06:28\u003c/var\u003e UTC"}]}],"show_component_filter":true,"show_uptime_calendar":true,"component_filter":null,"start_time":"2026-08-01T00:00:00Z","end_time":"2026-10-31T23:59:59Z"}