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We are no longer experiencing alerts on our Tier1 User Manager service and this incident is now resolved. The service is operating normally at this time.
Posted Jan 29, 2023 - 18:58 UTC
Monitoring
Our systems show the alerts on the user management service are returning to normal and we're monitoring to ensure system stability. We'll post our next update in 30 minutes, if not sooner.
Posted Jan 29, 2023 - 18:53 UTC
Identified
We continue to work on alerts on the user management service and have identified the issue. Our teams are working to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in 60 minutes, if not sooner.
Posted Jan 29, 2023 - 18:35 UTC
Investigating
We're investigating alerts on the user management service. Once we determine the impact and scale of these errors we'll post our next update in 30 minutes, if not sooner.
Posted Jan 29, 2023 - 18:20 UTC
This incident affected: WatchGuard.com:::CORE (WatchGuard.com SSO (WGID):::CORE).