Event Summary:
On January 25th between approximately 8:30 UTC and 9:30 UTC, we experienced widespread service interruptions in all regions of our Cloud services. The event is now resolved, and all WatchGuard Cloud services are operating normally for all users in all regions.

For customers this resulted in an inability to log in, administer accounts or operators, configure products, activate products, manage accounts, view dashboards, and generate reports for products through the WatchGuard portal and cloud platform.

Event Findings:
At approximately 8:30  UTC on January 25th, 2023, an alarm was received indicating networking issues within our cloud infrastructure. A team was assembled and upon closer investigation, it was discovered that our partner was experiencing a global WAN outage that affected all of it’s regions. The incident team began exploring all services affected and researching workarounds. At approximately 9:30 UTC, all services began to normalize and our partner posted a notice that a WAN update was being rolled back. After monitoring the situation for a few hours it was decided that WatchGuard would close the incident and call it resolved. A ticket is open with our partner and they are researching the root cause of this outage.

We sincerely apologize for the impact on our affected customers, and we know the stability of the WatchGuard Cloud is important to you and your business.