2025-12-02 - EMEA - WatchGuard Cloud Visibility issues in Device Monitor page
Update - Our team continues working to fully resolve this issue. Some customers may still experience intermittent problems on the Device Monitor page. We appreciate your patience. We'll post our next update in 4 hours, if not sooner.
Dec 03, 2025 - 09:03 UTC
Update - Our team continues to work hard on this issue, some customers can still experience problems intermittently. We'll post our next update in 4hours, if not sooner.
Dec 03, 2025 - 05:04 UTC
Update - We are still working hard to resolve this event. We’ll post our next update if we have any new information. Thank you for your continued patience!
Dec 03, 2025 - 02:03 UTC
Update - The teams has identified the issue and at the present time some customers can still experience the issue intermittently. Our team is working on mitigating actions. We apologize for the impact this event has caused. We'll post our next update in 4 hours, if not sooner.
Dec 02, 2025 - 22:01 UTC
Update - A fix for the ongoing issue has been implemented. Recovery is in progress and may take some time to complete. Some customers may continue to experience intermittent problems during this period. We appreciate your patience and will post our next update in 2 hours, if not sooner.
Dec 02, 2025 - 19:29 UTC
Update - Our team continue working hard on this issue, some customers can still experience problems intermittently. We'll post our next update in 2 hour, if not sooner.
Dec 02, 2025 - 17:35 UTC
Identified - The teams has identified the issue and at the present time some customers can still experience the issue intermittently. Our team is working on mitigating actions. We apologize for the impact this event has caused. We'll post our next update in 2 hour, if not sooner.
Dec 02, 2025 - 15:02 UTC
Update - We're still investigating the issues on the Devices Monitor page. We apologize for the impact this event has caused. We'll post our next update in 1 hour, if not sooner.
Dec 02, 2025 - 12:37 UTC
Investigating - We are currently investigating reports of issues on the Devices Monitor page, where information may not appear or may load slowly.
Once we have determined the impact and scope of these issues, we will provide the next update within 30 minutes, or sooner if possible.
Dec 02, 2025 - 11:24 UTC
Uptime over the past 90 days. View historical uptime.
WatchGuard Cloud Platform:::AMER Operational
Web UI Login:::AMER Operational
Account Administration:::AMER Operational
Operator Administration:::AMER Operational
Inventory Administration:::AMER Operational
WatchGuard Cloud Platform:::EMEA Operational
Web UI Login:::EMEA Operational
Account Administration:::EMEA Operational
Operator Administration:::EMEA Operational
Inventory Administration:::EMEA Operational
WatchGuard Cloud Platform:::APAC Operational
Web UI Login:::APAC Operational
Account Administration:::APAC Operational
Operator Administration:::APAC Operational
Inventory Administration:::APAC Operational
WatchGuard Endpoint Security:::AMER Operational
90 days ago
99.99 % uptime
Today
Administration:::AMER Operational
90 days ago
99.99 % uptime
Today
Console:::AMER Operational
90 days ago
99.99 % uptime
Today
Protection:::AMER Operational
90 days ago
100.0 % uptime
Today
WatchGuard Endpoint Security:::EMEA Operational
90 days ago
99.99 % uptime
Today
Administration:::EMEA Operational
90 days ago
99.99 % uptime
Today
Console:::EMEA Operational
90 days ago
99.99 % uptime
Today
Protection:::EMEA Operational
90 days ago
100.0 % uptime
Today
WatchGuard Endpoint Security:::APAC Operational
90 days ago
99.99 % uptime
Today
Administration:::APAC Operational
90 days ago
99.99 % uptime
Today
Console:::APAC Operational
90 days ago
99.99 % uptime
Today
Protection:::APAC Operational
90 days ago
100.0 % uptime
Today
Directory and Domain Services:::AMER Operational
90 days ago
100.0 % uptime
Today
Authentication Domain Configuration:::AMER Operational
90 days ago
100.0 % uptime
Today
User Management:::AMER Operational
90 days ago
100.0 % uptime
Today
Group Management:::AMER Operational
90 days ago
100.0 % uptime
Today
Device Management:::AMER Operational
90 days ago
100.0 % uptime
Today
Server Management:::AMER Operational
90 days ago
100.0 % uptime
Today
Directory Sync:::AMER Operational
90 days ago
100.0 % uptime
Today
Password Security:::AMER Operational
90 days ago
100.0 % uptime
Today
Directory and Domain Services:::EMEA Operational
90 days ago
100.0 % uptime
Today
Authentication Domain Configuration:::EMEA Operational
90 days ago
100.0 % uptime
Today
User Management:::EMEA Operational
90 days ago
100.0 % uptime
Today
Group Management:::EMEA Operational
90 days ago
100.0 % uptime
Today
Device Management:::EMEA Operational
90 days ago
100.0 % uptime
Today
Server Management:::EMEA Operational
90 days ago
100.0 % uptime
Today
Directory Sync:::EMEA Operational
90 days ago
100.0 % uptime
Today
Password Security:::EMEA Operational
90 days ago
100.0 % uptime
Today
Directory and Domain Services:::APAC Operational
90 days ago
100.0 % uptime
Today
Authentication Domain Configuration:::APAC Operational
90 days ago
100.0 % uptime
Today
User Management:::APAC Operational
90 days ago
100.0 % uptime
Today
Group Management:::APAC Operational
90 days ago
100.0 % uptime
Today
Device Management:::APAC Operational
90 days ago
100.0 % uptime
Today
Server Management:::APAC Operational
90 days ago
100.0 % uptime
Today
Directory Sync:::APAC Operational
90 days ago
100.0 % uptime
Today
Password Security:::APAC Operational
90 days ago
100.0 % uptime
Today
AuthPoint Administration:::AMER Operational
90 days ago
100.0 % uptime
Today
Account Administration:::AMER Operational
User and Token Administration:::AMER Operational
Reporting:::AMER Operational
Password Vault Provisioning:::AMER Operational
90 days ago
100.0 % uptime
Today
Shared Credential Management:::AMER Operational
90 days ago
100.0 % uptime
Today
Dark Web Monitoring:::AMER Operational
90 days ago
100.0 % uptime
Today
Gateway Administration:::AMER Operational
90 days ago
100.0 % uptime
Today
AuthPoint Administration:::EMEA Operational
90 days ago
100.0 % uptime
Today
Account Administration:::EMEA Operational
User and Token Administration:::EMEA Operational
Reporting:::EMEA Operational
Password Vault Provisioning:::EMEA Operational
90 days ago
100.0 % uptime
Today
Shared Credential Management:::EMEA Operational
90 days ago
100.0 % uptime
Today
Dark Web Monitoring:::EMEA Operational
90 days ago
100.0 % uptime
Today
Gateway Administration:::EMEA Operational
90 days ago
100.0 % uptime
Today
AuthPoint Administration:::APAC Operational
90 days ago
100.0 % uptime
Today
Account Administration:::APAC Operational
User and Token Administration:::APAC Operational
Reporting:::APAC Operational
Password Vault Provisioning:::APAC Operational
90 days ago
100.0 % uptime
Today
Shared Credential Management:::APAC Operational
90 days ago
100.0 % uptime
Today
Dark Web Monitoring:::APAC Operational
90 days ago
100.0 % uptime
Today
Gateway Administration:::APAC Operational
90 days ago
100.0 % uptime
Today
AuthPoint Authentication:::AMER Operational
RADIUS:::AMER Operational
SAML:::AMER Operational
Logon Agents:::AMER Operational
ADFS:::AMER Operational
RDWeb:::AMER Operational
Firebox:::AMER Operational
API:::AMER Operational
Password Vault:::AMER Operational
AuthPoint Authentication:::EMEA Operational
RADIUS:::EMEA Operational
SAML:::EMEA Operational
Logon Agents:::EMEA Operational
ADFS:::EMEA Operational
RDWeb:::EMEA Operational
Firebox:::EMEA Operational
API:::EMEA Operational
Password Vault:::EMEA Operational
AuthPoint Authentication:::APAC Operational
RADIUS:::APAC Operational
SAML:::APAC Operational
Logon Agents:::APAC Operational
ADFS:::APAC Operational
RDWeb:::APAC Operational
Firebox:::APAC Operational
API:::APAC Operational
Password Vault:::APAC Operational
Firebox Management in WatchGuard Cloud:::AMER Operational
Firebox Configuration:::AMER Operational
Firebox Live Status:::AMER Operational
WatchGuard WebBlocker Service:::AMER Operational
Firebox Management in WatchGuard Cloud:::EMEA Operational
Firebox Configuration:::EMEA Operational
Firebox Live Status:::EMEA Operational
WatchGuard WebBlocker Service:::EMEA Operational
Firebox Management in WatchGuard Cloud:::APAC Operational
Firebox Configuration:::APAC Operational
Firebox Live Status:::APAC Operational
WatchGuard WebBlocker Service:::APAC Operational
Access Point Management in WatchGuard Cloud:::AMER Operational
Access Point Configuration:::AMER Operational
Access Point Live Status:::AMER Operational
Access Point Management in WatchGuard Cloud:::EMEA Operational
Access Point Configuration:::EMEA Operational
Access Point Live Status:::EMEA Operational
Access Point Management in WatchGuard Cloud:::APAC Operational
Access Point Configuration:::APAC Operational
Access Point Live Status:::APAC Operational
ThreatSync:::AMER Operational
90 days ago
99.99 % uptime
Today
Event Analysis and Threat Detection:::AMER Operational
90 days ago
100.0 % uptime
Today
Incident Persistence:::AMER Operational
90 days ago
100.0 % uptime
Today
Event Collection:::AMER Operational
90 days ago
100.0 % uptime
Today
Manual Remediation:::AMER Operational
90 days ago
99.97 % uptime
Today
Automated Remediation:::AMER Operational
90 days ago
100.0 % uptime
Today
Policy Management:::AMER Operational
90 days ago
99.97 % uptime
Today
Blocked-Sites Management:::AMER Operational
90 days ago
100.0 % uptime
Today
Audit-Record Generation:::AMER Operational
90 days ago
100.0 % uptime
Today
Notification Management:::AMER Operational
90 days ago
100.0 % uptime
Today
Data Access:::AMER Operational
90 days ago
99.97 % uptime
Today
ThreatSync:::EMEA Operational
90 days ago
99.99 % uptime
Today
Event Analysis and Threat Detection:::EMEA Operational
90 days ago
100.0 % uptime
Today
Incident Persistence:::EMEA Operational
90 days ago
100.0 % uptime
Today
Event Collection:::EMEA Operational
90 days ago
100.0 % uptime
Today
Manual Remediation:::EMEA Operational
90 days ago
99.97 % uptime
Today
Automated Remediation:::EMEA Operational
90 days ago
100.0 % uptime
Today
Policy Management:::EMEA Operational
90 days ago
99.97 % uptime
Today
Blocked-Sites Management:::EMEA Operational
90 days ago
100.0 % uptime
Today
Audit-Record Generation:::EMEA Operational
90 days ago
100.0 % uptime
Today
Notification Management:::EMEA Operational
90 days ago
100.0 % uptime
Today
Data Access:::EMEA Operational
90 days ago
99.97 % uptime
Today
ThreatSync:::APAC Operational
90 days ago
100.0 % uptime
Today
Event Analysis and Threat Detection:::APAC Operational
90 days ago
100.0 % uptime
Today
Incident Persistence:::APAC Operational
90 days ago
100.0 % uptime
Today
Event Collection:::APAC Operational
90 days ago
100.0 % uptime
Today
Manual Remediation:::APAC Operational
90 days ago
100.0 % uptime
Today
Automated Remediation:::APAC Operational
90 days ago
100.0 % uptime
Today
Policy Management:::APAC Operational
90 days ago
100.0 % uptime
Today
Blocked-Sites Management:::APAC Operational
90 days ago
100.0 % uptime
Today
Audit-Record Generation:::APAC Operational
90 days ago
100.0 % uptime
Today
Notification Management:::APAC Operational
90 days ago
100.0 % uptime
Today
Data Access:::APAC Operational
90 days ago
100.0 % uptime
Today
ThreatSync+:::AMER Operational
90 days ago
100.0 % uptime
Today
Ingestion:::AMER Operational
90 days ago
100.0 % uptime
Today
Analytics:::AMER Operational
90 days ago
100.0 % uptime
Today
Rule Engine:::AMER Operational
90 days ago
100.0 % uptime
Today
API Service:::AMER Operational
90 days ago
100.0 % uptime
Today
Provisioning:::AMER Operational
90 days ago
100.0 % uptime
Today
Reports:::AMER Operational
90 days ago
100.0 % uptime
Today
UI:::AMER Operational
90 days ago
100.0 % uptime
Today
ThreatSync+:::EMEA Operational
90 days ago
100.0 % uptime
Today
Ingestion:::EMEA Operational
90 days ago
100.0 % uptime
Today
Analytics:::EMEA Operational
90 days ago
100.0 % uptime
Today
Rule Engine:::EMEA Operational
90 days ago
100.0 % uptime
Today
API Service:::EMEA Operational
90 days ago
100.0 % uptime
Today
Provisioning:::EMEA Operational
90 days ago
100.0 % uptime
Today
Reports:::EMEA Operational
90 days ago
100.0 % uptime
Today
UI:::EMEA Operational
90 days ago
100.0 % uptime
Today
ThreatSync+:::APAC Operational
90 days ago
100.0 % uptime
Today
Ingestion:::APAC Operational
90 days ago
100.0 % uptime
Today
Analytics:::APAC Operational
90 days ago
100.0 % uptime
Today
Rule Engine:::APAC Operational
90 days ago
100.0 % uptime
Today
API Service:::APAC Operational
90 days ago
100.0 % uptime
Today
Provisioning:::APAC Operational
90 days ago
100.0 % uptime
Today
Reports:::APAC Operational
90 days ago
100.0 % uptime
Today
UI:::APAC Operational
90 days ago
100.0 % uptime
Today
WatchGuard Cloud Visibility:::AMER Operational
Log Search and Log Manager:::AMER Operational
Dashboards and Reports:::AMER Operational
WatchGuard Cloud Visibility:::EMEA Degraded Performance
Log Search and Log Manager:::EMEA Operational
Dashboards and Reports:::EMEA Degraded Performance
WatchGuard Cloud Visibility:::APAC Operational
Log Search and Log Manager:::APAC Operational
Dashboards and Reports:::APAC Operational
WatchGuard.com:::CORE Operational
Main Website:::CORE Operational
WatchGuard.com SSO (WGID):::CORE Operational
Account and User Administration:::CORE Operational
Activations:::CORE Operational
WatchGuard Business Sites:::CORE Operational
Learning Center:::CORE Operational
Partner Portal:::CORE Operational
Software Downloads:::CORE Operational
Support Center:::CORE Operational
Technical Search:::CORE Operational
Panda Endpoint Security:::GLOBE Operational
90 days ago
99.99 % uptime
Today
Administration:::GLOBE Operational
Console:::GLOBE Operational
90 days ago
99.99 % uptime
Today
Protection:::GLOBE Operational
90 days ago
100.0 % uptime
Today
DNSWatch:::AMER Operational
DNS:::AMER Operational
Go Client API:::AMER Operational
DNSWatch:::EMEA Operational
DNS:::EMEA Operational
Go Client API:::EMEA Operational
DNSWatch:::APAC Operational
DNS:::APAC Operational
Go Client API:::APAC Operational
DNSWatch:::GLOBE Operational
90 days ago
100.0 % uptime
Today
Dashboard:::GLOBE Operational
90 days ago
100.0 % uptime
Today
Blackhole:::GLOBE Operational
90 days ago
100.0 % uptime
Today
Content Filtering:::GLOBE Operational
90 days ago
100.0 % uptime
Today
Firebox Registrations:::GLOBE Operational
90 days ago
100.0 % uptime
Today
Distributor Services:::GLOBE Operational
Subscription Billing:::GLOBE Operational
Managed Services:::AMER Operational
90 days ago
100.0 % uptime
Today
Customer Case Management:::AMER Operational
90 days ago
100.0 % uptime
Today
Data Ingestion:::AMER Operational
90 days ago
100.0 % uptime
Today
Managed Services Portal:::AMER Operational
90 days ago
100.0 % uptime
Today
Managed Services:::EMEA Operational
90 days ago
100.0 % uptime
Today
Customer Case Management:::EMEA Operational
90 days ago
100.0 % uptime
Today
Data Ingestion:::EMEA Operational
90 days ago
100.0 % uptime
Today
Managed Services Portal:::EMEA Operational
90 days ago
100.0 % uptime
Today
WatchGuard Email Protection:::GLOBE Operational
90 days ago
100.0 % uptime
Today
Email Protection Service:::GLOBE Operational
90 days ago
100.0 % uptime
Today
Panda System Management:::GLOBE Operational
90 days ago
100.0 % uptime
Today
System Management Service:::GLOBE Operational
90 days ago
100.0 % uptime
Today
FireCloud Management:::AMER Operational
90 days ago
99.99 % uptime
Today
Configuration:::AMER Operational
90 days ago
99.97 % uptime
Today
Client Download:::AMER Operational
90 days ago
100.0 % uptime
Today
Log Search:::AMER Operational
90 days ago
100.0 % uptime
Today
Reports:::AMER Operational
90 days ago
100.0 % uptime
Today
FireCloud Management:::EMEA Operational
90 days ago
99.99 % uptime
Today
Configuration:::EMEA Operational
90 days ago
99.97 % uptime
Today
Client Download:::EMEA Operational
90 days ago
100.0 % uptime
Today
Log Search:::EMEA Operational
90 days ago
100.0 % uptime
Today
Reports:::EMEA Operational
90 days ago
100.0 % uptime
Today
FireCloud Management:::APAC Operational
90 days ago
100.0 % uptime
Today
Configuration:::APAC Operational
90 days ago
100.0 % uptime
Today
Client Download:::APAC Operational
90 days ago
100.0 % uptime
Today
Log Search:::APAC Operational
90 days ago
100.0 % uptime
Today
Reports:::APAC Operational
90 days ago
100.0 % uptime
Today
FireCloud PoPs:::AMER Operational
90 days ago
100.0 % uptime
Today
Authentication:::AMER Operational
90 days ago
100.0 % uptime
Today
Health and Connectivity:::AMER Operational
90 days ago
100.0 % uptime
Today
Security Services:::AMER Operational
90 days ago
100.0 % uptime
Today
DNS:::AMER Operational
90 days ago
100.0 % uptime
Today
FireCloud PoPs:::EMEA Operational
90 days ago
100.0 % uptime
Today
Authentication:::EMEA Operational
90 days ago
100.0 % uptime
Today
Health and Connectivity:::EMEA Operational
90 days ago
100.0 % uptime
Today
Security Services:::EMEA Operational
90 days ago
100.0 % uptime
Today
DNS:::EMEA Operational
90 days ago
100.0 % uptime
Today
FireCloud PoPs:::APAC Operational
90 days ago
100.0 % uptime
Today
Authentication:::APAC Operational
90 days ago
100.0 % uptime
Today
Health and Connectivity:::APAC Operational
90 days ago
100.0 % uptime
Today
Security Services:::APAC Operational
90 days ago
100.0 % uptime
Today
DNS:::APAC Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Watchguard Cloud WiFi IoT Services Maintenance - GLOBAL Dec 6, 2025 09:30-11:00 UTC

We will be performing maintenance on Watchguard Cloud WiFi IoT Services in Asia-Pacific, Europe, and Americas regions on 6 December 2025 starting at 09:30 UTC.

The maintenance window is approximately 30 minutes per region.

During the maintenance window, operators may encounter issues with device connections and report data for a few minutes at a time.
Posted on Oct 23, 2025 - 06:30 UTC
Dec 3, 2025

Unresolved incident: 2025-12-02 - EMEA - WatchGuard Cloud Visibility issues in Device Monitor page.

Dec 2, 2025
Dec 1, 2025
2025-11-25 - GLOBAL - Events not showing in endpoint consoles
Resolved - We have successfully processed all the events not showing in the Endpoint consoles and this event is now resolved. All services are operating normally at this time. We sincerely apologize for any inconvenience this incident may have caused to you or your customers.
Dec 1, 08:41 UTC
Update - A fix has been implemented, and our systems are recovering at a steady pace. Full restoration will take some time. We’ll provide another update as soon as new information becomes available. Thank you for your continued patience and understanding!
Nov 26, 14:44 UTC
Update - A fix has been implemented, and the pending events have started arriving all at once, creating a temporary surge effect. It will take time for the system to fully recover. We’ll post our next update if we have any new information. Thank you for your continued patience!
Nov 25, 20:53 UTC
Update - We are still working hard to resolve this event. We'll post our next update in 2 hours, if not sooner. Thanks for your patience.
Nov 25, 20:10 UTC
Update - We are continuing to work hard to resolve this event and are still seeing reports of events not appearing in Endpoint consoles. Our teams are actively addressing the issue to restore normal operations. We'll post our next update in 2 hours, if not sooner.
Nov 25, 18:02 UTC
Identified - We continue to work on reports of events not shown in Endpoint consoles and have identified the issue. Our teams are working to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in 1h, if not sooner.
Nov 25, 17:00 UTC
Update - We continue to work on reports of events not shown in Endpoint consoles. The issue is still under investigation, we apologize for the inconveniences and any impact this may have had on you or your customers. We'll post our next update in 1h, if not sooner.
Nov 25, 16:44 UTC
Update - We continue to work on reports of events not shown in Endpoint consoles. The issue is still under investigation, we apologize for the inconveniences and any impact this may have had on you or your customers. We'll post our next update in 1h, if not sooner.
Nov 25, 16:04 UTC
Investigating - We are currently investigating reports of events not shown in Endpoint consoles. Our team is working to identify the impact and scale of the issue. We’ll provide the next update in 30m if not or sooner.
Nov 25, 15:33 UTC
Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

Nov 27, 2025

No incidents reported.

Nov 26, 2025
Nov 25, 2025
Nov 24, 2025
2025-11-24 - GLOBAL - Pending changes in Firebox device configuration screen
Resolved - This incident has been resolved and the service is operating normally at this time. Again, we apologize for any impact this may have had on you or your customers.
Nov 24, 20:38 UTC
Monitoring - A fix has been implemented, and we are no longer experiencing the issue. We are monitoring the system to ensure stability. We'll post our next update in 30min, if not sooner.
Nov 24, 20:08 UTC
Update - We are still working hard to resolve this event, and our teams are actively working on implementing the fix to restore normal operations. We'll post our next update in 2 hours, if not sooner. Thanks for your patience.
Nov 24, 17:56 UTC
Update - Our teams continue to work diligently on the issue causing the Firebox configuration screen to display “Pending changes.” The root cause has been identified, and we’re actively implementing a fix. We apologize for any inconvenience or impact this may have had on you or your customers. We’ll provide the next update in 1h, if not sooner.
Nov 24, 16:55 UTC
Identified - We’re continuing to work on the issue causing the Firebox configuration screen to display “Pending changes.” The root cause has been identified, and our teams are actively working on a fix. We apologize for any inconvenience or impact this may have had on you or your customers. We’ll share our next update in 1h, if not sooner.
Nov 24, 16:00 UTC
2025-11-17 - GLOBAL - ThreatSync Data Gap
Postmortem - Read details
Nov 29, 00:03 UTC
Resolved - Our teams have successfully restored Firebox, Endpoint security, and Wi-Fi data into ThreatSync Core. We estimate Authpoint data will be fully restored by Friday, November 28th. For Managed Services customers, our normal MDR processes and SOC reviews occur as data is restored into ThreatSync Core. All systems remain fully operational, and all underlying security products continue to enforce protections as designed. Thank you for your continued patience and understanding.
Nov 24, 15:51 UTC
Update - Our team has successfully restored Firebox data into ThreatSync Core and is continuing the recovery process for Endpoint Security data. We estimate Endpoint Security data will be fully restored by Saturday, November 22nd, at approximately 15:00 UTC. All systems remain fully operational, and all underlying security products (Firebox, Endpoint Security, AuthPoint, ThreatSync+ NDR, and Access Point) continue to enforce protections as designed. Core MDR telemetry collection also remains unaffected.


For Managed Services, detections for Endpoint Security were not impacted. As missing data is restored, our normal MDR process and SOC reviews will occur, except for ThreatSync+ NDR-related events. We will provide further updates as restoration progresses.
Thank you for your continued patience and understanding.
Nov 21, 15:16 UTC
Identified - On November 17th we identified and resolved a bug in our ThreatSync Core data pipeline that caused a temporary interruption in data processing. As a result, there is a gap in data for ThreatSync Core and Total MDR between Friday, November 14th, 2025, at 19:00 UTC and Sunday, November 16th, 2025, at 12:00 UTC. All systems are processing current data normally and all underlying security products (Firebox, Endpoint Security, AuthPoint, ThreatSync+ NDR, and Access Point) continued to enforce protections as designed. Core MDR telemetry collection also continued. Our team will begin restoring missing data on November 20th, except for NDR events; we will provide updates as this restoration progresses.
For Managed Services, only data for Firebox, ThreatSync+ NDR, and AuthPoint were affected, detections for Endpoint Security were not affected, and as missing data is restored, our normal MDR process and SOC reviews will occur except for ThreatSync+ NDR related events. Thank you for your patience and understanding.
Nov 20, 21:48 UTC
2025-11-24 - GLOBAL - Pending changes in Firebox device configuration screen
Resolved - Our teams are still working diligently to resolve this issue, but this status page was inadvertently closed. Updates will be made in the status page titled: "2025-11-24 - GLOBAL - Pending changes in Firebox device configuration screen"
Nov 24, 15:39 UTC
Update - Our teams are still working diligently to resolve the issue causing the Firebox configuration screen to display "Pending changes". We’ve identified the root cause and are actively implementing a fix. We'll post our next update in 1h, if not sooner.
Nov 24, 14:48 UTC
Update - We’re continuing to work on the issue causing the Firebox configuration screen to display “Pending changes.” The root cause has been identified, and our teams are actively working on a fix. We apologize for any inconvenience or impact this may have had on you or your customers. We’ll share our next update in 1h, if not sooner.
Nov 24, 13:52 UTC
Identified - A recent update in WatchGuard Cloud is causing the Firebox configuration screen to show ‘Pending changes.’ The team is investigating a fix for the incorrect status. We apologize for the impact this event has caused, we will post our next update in 30 minutes or sooner.
Nov 24, 13:19 UTC
Nov 23, 2025

No incidents reported.

Nov 22, 2025

No incidents reported.

Nov 21, 2025
2025-11-21 - EMEA - ThreatSync Ingestion Delay
Resolved - We are no longer experiencing delay in ThreatSync Ingestion and this incident is now resolved. The product is operating normally at this time.
Nov 21, 15:15 UTC
Investigating - We have identified an issue causing a delay in ThreatSync Ingestion. We have implemented a fix and are monitoring the system's recovery. We'll post our next update in 8 hours, if not sooner.
Nov 21, 10:25 UTC
2025-11-21 - AMER - ThreatSync Ingestion Delay
Resolved - We are no longer experiencing delay in ThreatSync Ingestion and this incident is now resolved. The product is operating normally at this time.
Nov 21, 11:13 UTC
Monitoring - We have identified an issue causing a delay in ThreatSync Ingestion. We have implemented a fix and are monitoring the system's recovery. We'll post our next update in 6 hours, if not sooner.
Nov 21, 05:17 UTC
2025-11-20 - APAC - ThreatSync Ingestion Delay
Resolved - We are no longer experiencing delay in ThreatSync Ingestion and this incident is now resolved. The product is operating normally at this time.
Nov 21, 07:29 UTC
Monitoring - We have identified an issue causing a delay in ThreatSync Ingestion. We have implemented a fix and are monitoring the system's recovery. We'll post our next update in 3 hours, if not sooner.
Nov 21, 04:45 UTC
2025-11-20 - EMEA - Firebox Visibility Issue
Resolved - Our systems are fully recovered and normal operations are restored. We apologize for the impact that this may have had on you, and thank you for your patience. This is now resolved.
Nov 21, 03:04 UTC
Update - We are still monitoring our systems as they recover. We will post our next update within the next 2 hours.
Nov 21, 01:15 UTC
Monitoring - The issue has been mitigated and we are now monitoring our systems as they recover. We will post our next update within the next 2 hours.
Nov 20, 23:22 UTC
Identified - We have identified an issue causing approximately a 7-hour delay in Firebox log ingestion. We have implemented a fix, and our log ingestion service is currently recovering. We'll post our next update in 3 hours, if not sooner.
Nov 20, 20:27 UTC
Nov 20, 2025
2025-11-20 - EMEA - Issues with Directory and Domain Services
Resolved - We are no longer experiencing issues with Watchguard Cloud Directories and Domain services. All systems are currently operating normally. We apologize for any inconvenience this may have caused to you or your customers.
Nov 20, 20:06 UTC
Investigating - We are currently investigating issues with Watchguard Cloud Directories and Domain services. Our team is working to identify the impact and scale of the issue. We’ll provide the next update within 1 hour.
Nov 20, 19:52 UTC
Nov 19, 2025

No incidents reported.

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