Resolved -
All systems have returned to normal operation. We apologize for the impact that this may have had on your and/or your customers, and we thank you for your patience. This is now resolved.
Oct 29, 23:37 UTC
Update -
Impacted services have returned to normal operation. We will continue monitoring our systems and provide an update within the next 60 minutes.
Oct 29, 22:42 UTC
Monitoring -
Impacted services are still returning to normal operation. Certain functionality may still be intermittent until services are fully stabilized. We will provide our next update within the next 60 minutes.
Oct 29, 21:44 UTC
Update -
We are beginning to see impacted services recover to normal operation as we continue to work with our 3rd party infrastructure provider. Certain functionality, such as activations, may be intermittent until services are fully stabilized. We will provide our next update within the next 60 minutes.
Oct 29, 20:48 UTC
Update -
We continue to work with our 3rd party infrastructure provider to restore our remaining impacted services. We will provide our next update within the next 60 minutes.
Oct 29, 19:50 UTC
Update -
We have restored logins to multiple watchguard.com portals, such as portal.watchguard.com. However, some functionality may currently be unavailable, such as activations.
WatchGuard Cloud logins for users without MFA continues to be operational. We're continuing to work with our 3rd party infrastructure provider to restore logins for MFA enabled users as well, and will provide an update once restored.
We will provide our next update within the next 60 minutes.
Oct 29, 18:55 UTC
Update -
Our teams have restored logins to WGC for users without MFA enabled, and are seeing recovery for those users. We're actively working to restore logins for MFA enabled users as well, and will provide an update once complete.
Logins to other watchguard.com portals may still be unavailable.
We will provide our next update within the next 60 minutes.
Oct 29, 18:11 UTC
Update -
Firebox Visibility is now operating normally, and we are continuing to work with our 3rd party infrastructure provider to restore login operations.
Oct 29, 17:17 UTC
Identified -
Our teams are still working to restore normal operations and monitoring the situation.
If your WatchGuard Cloud session is still active (default is 8 hours), you can go to the Regional URLs directly, see below:
Americas WGC Region:
https://usa.cloud.watchguard.com
European WGC Region:
https://deu.cloud.watchguard.com
APAC WGC Region:
https://jpn.cloud.watchguard.com
Logins to other watchguard.com portals may still be unavailable.
We will provide our next update within the next 60 minutes.
Oct 29, 17:14 UTC
Update -
We’ve identified an issue impacting our WatchGuard Cloud UI service related to a 3rd party provider service disruption. Our teams are working to restore normal operations and monitoring the situation. We’ll provide our next update in 60 minutes, or sooner if available.
Oct 29, 16:32 UTC
Update -
We’ve identified an issue impacting our WatchGuard Cloud UI service related to a 3rd party provider service disruption. Our teams are working to restore normal operations and monitoring the situation. We’ll provide our next update in 60 minutes, or sooner if available.
Oct 29, 16:27 UTC
Update -
We’ve identified an issue impacting our WatchGuard Cloud UI service related to a 3rd party provider service disruption. Our teams are working to restore normal operations and monitoring the situation. We’ll provide our next update in 60 minutes, or sooner if available.
Oct 29, 16:24 UTC
Update -
We continue to investigate the issues with Logins and Visibility dashboard, our teams are working to restore normal operations, users can experience intermittent issues not being able of loading the dashboards. We apologize for the impact this event has caused. We'll post our next update in 60 minutes, if not sooner.
Oct 29, 15:15 UTC
Investigating -
We're investigating current issues with WatchGuard Cloud Web UI login and Visibility dashboards not loading properly. Our team is actively working on it and will post the next update in 30 minutes, if not sooner.
Oct 29, 14:33 UTC