2026-09-08 - AMER - Mexico/Central FireCloud PoP connection issue
Update - All FireCloud services in Mexico/Central Point of Presence (PoP) are operational, and there are no reported connectivity issues.

Customers experiencing authentication or connectivity issues to the Mexico/Central PoP are encouraged to contact WatchGuard Support for assistance.

Our engineering team continues to monitor the services in the region to ensure long-term stability.
Sep 09, 2026 - 20:31 UTC
Update - FireCloud services in Mexico/Central Point of Presence (PoP) region are operating normally after the infrastructure updates deployed earlier today. Our engineering team continues to monitor the services in the region to ensure long-term stability.

We will provide another update within the next 24 hours. We apologize for any impact this may have caused your customers. This issue affected the Mexico/Central PoP only.
Sep 08, 2026 - 22:08 UTC
Monitoring - WatchGuard deployed infrastructure updates to the Mexico/Central Point of Presence (PoP). Our engineering team is monitoring and will continue to investigate the issue. We will provide another update within the next 4 hours as more information becomes available. We apologize for any impact this may have caused your customers.
Sep 08, 2026 - 18:07 UTC
Update - We continue to work on connectivity issues the Mexico/Central Point of Presence (PoP). Infrastructure updates are being deployed to the affected region. The deployment will take between 15 and 30 minutes to complete. Any connected client to the affected PoP will briefly disconnect while the deployment takes place. We apologize for any impact this may be causing to customers. We'll post our next update in 60 minutes, if not sooner.
Sep 08, 2026 - 17:00 UTC
Investigating - Some customers are experiencing connectivity issues affecting the Mexico/Central Point of Presence (PoP). Our engineering team is actively investigating the issue. We will provide another update within the next 60 minutes as more information becomes available.

We apologize for any impact this may be causing to customers. This issue is affecting connectivity through the Mexico/Central PoP only."
Sep 08, 2026 - 16:08 UTC
Uptime over the past 90 days. View historical uptime.
WatchGuard Cloud Platform:::AMER Operational
Web UI Login:::AMER Operational
Account Administration:::AMER Operational
Operator Administration:::AMER Operational
Inventory Administration:::AMER Operational
WatchGuard Cloud Platform:::EMEA Operational
Web UI Login:::EMEA Operational
Account Administration:::EMEA Operational
Operator Administration:::EMEA Operational
Inventory Administration:::EMEA Operational
WatchGuard Cloud Platform:::APAC Operational
Web UI Login:::APAC Operational
Account Administration:::APAC Operational
Operator Administration:::APAC Operational
Inventory Administration:::APAC Operational
WatchGuard Endpoint Security:::AMER Operational
Administration:::AMER Operational
Console:::AMER Operational
Protection:::AMER Operational
WatchGuard Endpoint Security:::EMEA Operational
Administration:::EMEA Operational
Console:::EMEA Operational
Protection:::EMEA Operational
WatchGuard Endpoint Security:::APAC Operational
Administration:::APAC Operational
Console:::APAC Operational
Protection:::APAC Operational
Directory and Domain Services:::AMER Operational
Authentication Domain Configuration:::AMER Operational
User Management:::AMER Operational
Group Management:::AMER Operational
Device Management:::AMER Operational
Server Management:::AMER Operational
Directory Sync:::AMER Operational
Password Security:::AMER Operational
Directory and Domain Services:::EMEA Operational
Authentication Domain Configuration:::EMEA Operational
User Management:::EMEA Operational
Group Management:::EMEA Operational
Device Management:::EMEA Operational
Server Management:::EMEA Operational
Directory Sync:::EMEA Operational
Password Security:::EMEA Operational
Directory and Domain Services:::APAC Operational
Authentication Domain Configuration:::APAC Operational
User Management:::APAC Operational
Group Management:::APAC Operational
Device Management:::APAC Operational
Server Management:::APAC Operational
Directory Sync:::APAC Operational
Password Security:::APAC Operational
AuthPoint Administration:::AMER Operational
Account Administration:::AMER Operational
User and Token Administration:::AMER Operational
Reporting:::AMER Operational
Password Vault Provisioning:::AMER Operational
Shared Credential Management:::AMER Operational
Dark Web Monitoring:::AMER Operational
Gateway Administration:::AMER Operational
AuthPoint Administration:::EMEA Operational
Account Administration:::EMEA Operational
User and Token Administration:::EMEA Operational
Reporting:::EMEA Operational
Password Vault Provisioning:::EMEA Operational
Shared Credential Management:::EMEA Operational
Dark Web Monitoring:::EMEA Operational
Gateway Administration:::EMEA Operational
AuthPoint Administration:::APAC Operational
Account Administration:::APAC Operational
User and Token Administration:::APAC Operational
Reporting:::APAC Operational
Password Vault Provisioning:::APAC Operational
Shared Credential Management:::APAC Operational
Dark Web Monitoring:::APAC Operational
Gateway Administration:::APAC Operational
AuthPoint Authentication:::AMER Operational
RADIUS:::AMER Operational
SAML:::AMER Operational
Logon Agents:::AMER Operational
ADFS:::AMER Operational
RDWeb:::AMER Operational
Firebox:::AMER Operational
API:::AMER Operational
Password Vault:::AMER Operational
AuthPoint Authentication:::EMEA Operational
RADIUS:::EMEA Operational
SAML:::EMEA Operational
Logon Agents:::EMEA Operational
ADFS:::EMEA Operational
RDWeb:::EMEA Operational
Firebox:::EMEA Operational
API:::EMEA Operational
Password Vault:::EMEA Operational
AuthPoint Authentication:::APAC Operational
RADIUS:::APAC Operational
SAML:::APAC Operational
Logon Agents:::APAC Operational
ADFS:::APAC Operational
RDWeb:::APAC Operational
Firebox:::APAC Operational
API:::APAC Operational
Password Vault:::APAC Operational
Firebox Management in WatchGuard Cloud:::AMER Operational
Firebox Configuration:::AMER Operational
Firebox Live Status:::AMER Operational
WatchGuard WebBlocker Service:::AMER Operational
Firebox Management in WatchGuard Cloud:::EMEA Operational
Firebox Configuration:::EMEA Operational
Firebox Live Status:::EMEA Operational
WatchGuard WebBlocker Service:::EMEA Operational
Firebox Management in WatchGuard Cloud:::APAC Operational
Firebox Configuration:::APAC Operational
Firebox Live Status:::APAC Operational
WatchGuard WebBlocker Service:::APAC Operational
Access Point Management in WatchGuard Cloud:::AMER Operational
Access Point Configuration:::AMER Operational
Access Point Live Status:::AMER Operational
Access Point Management in WatchGuard Cloud:::EMEA Operational
Access Point Configuration:::EMEA Operational
Access Point Live Status:::EMEA Operational
Access Point Management in WatchGuard Cloud:::APAC Operational
Access Point Configuration:::APAC Operational
Access Point Live Status:::APAC Operational
ThreatSync:::AMER Operational
Event Analysis and Threat Detection:::AMER Operational
Incident Persistence:::AMER Operational
Event Collection:::AMER Operational
Manual Remediation:::AMER Operational
Automated Remediation:::AMER Operational
Policy Management:::AMER Operational
Blocked-Sites Management:::AMER Operational
Audit-Record Generation:::AMER Operational
Notification Management:::AMER Operational
Data Access:::AMER Operational
ThreatSync:::EMEA Operational
Event Analysis and Threat Detection:::EMEA Operational
Incident Persistence:::EMEA Operational
Event Collection:::EMEA Operational
Manual Remediation:::EMEA Operational
Automated Remediation:::EMEA Operational
Policy Management:::EMEA Operational
Blocked-Sites Management:::EMEA Operational
Audit-Record Generation:::EMEA Operational
Notification Management:::EMEA Operational
Data Access:::EMEA Operational
ThreatSync:::APAC Operational
Event Analysis and Threat Detection:::APAC Operational
Incident Persistence:::APAC Operational
Event Collection:::APAC Operational
Manual Remediation:::APAC Operational
Automated Remediation:::APAC Operational
Policy Management:::APAC Operational
Blocked-Sites Management:::APAC Operational
Audit-Record Generation:::APAC Operational
Notification Management:::APAC Operational
Data Access:::APAC Operational
ThreatSync+:::AMER Operational
Ingestion:::AMER Operational
Analytics:::AMER Operational
Rule Engine:::AMER Operational
API Service:::AMER Operational
Provisioning:::AMER Operational
Reports:::AMER Operational
UI:::AMER Operational
ThreatSync+:::EMEA Operational
Ingestion:::EMEA Operational
Analytics:::EMEA Operational
Rule Engine:::EMEA Operational
API Service:::EMEA Operational
Provisioning:::EMEA Operational
Reports:::EMEA Operational
UI:::EMEA Operational
ThreatSync+:::APAC Operational
Ingestion:::APAC Operational
Analytics:::APAC Operational
Rule Engine:::APAC Operational
API Service:::APAC Operational
Provisioning:::APAC Operational
Reports:::APAC Operational
UI:::APAC Operational
WatchGuard Cloud Visibility:::AMER Operational
Log Search and Log Manager:::AMER Operational
Dashboards and Reports:::AMER Operational
WatchGuard Cloud Visibility:::EMEA Operational
Log Search and Log Manager:::EMEA Operational
Dashboards and Reports:::EMEA Operational
WatchGuard Cloud Visibility:::APAC Operational
Log Search and Log Manager:::APAC Operational
Dashboards and Reports:::APAC Operational
WatchGuard.com:::CORE Operational
Main Website:::CORE Operational
WatchGuard.com SSO (WGID):::CORE Operational
Account and User Administration:::CORE Operational
Activations:::CORE Operational
WatchGuard Business Sites:::CORE Operational
Learning Center:::CORE Operational
Partner Portal:::CORE Operational
Software Downloads:::CORE Operational
Support Center:::CORE Operational
Technical Search:::CORE Operational
Panda Endpoint Security:::GLOBE Operational
Administration:::GLOBE Operational
Console:::GLOBE Operational
Protection:::GLOBE Operational
DNSWatch:::AMER Operational
DNSWatch V1 DNS Resolvers:::AMER Operational
DNSWatch V1 Go Client API:::AMER Operational
WatchGuard Cloud Reporting:::AMER Operational
WatchGuard Cloud Configuration:::AMER Operational
WatchGuard Cloud Firebox Registrations:::AMER Operational
WatchGuard Cloud DNS Resolvers:::AMER Operational
DNSWatch:::EMEA Operational
DNSWatch V1 DNS Resolvers:::EMEA Operational
DNSWatch V1 Go Client API:::EMEA Operational
WatchGuard Cloud Reporting:::EMEA Operational
WatchGuard Cloud Configuration:::EMEA Operational
WatchGuard Cloud Firebox Registrations:::EMEA Operational
WatchGuard Cloud DNS Resolvers:::EMEA Operational
DNSWatch:::APAC Operational
DNSWatch V1 DNS Resolvers:::APAC Operational
DNSWatch V1 Go Client API:::APAC Operational
WatchGuard Cloud Reporting:::APAC Operational
WatchGuard Cloud Configuration:::APAC Operational
WatchGuard Cloud Firebox Registrations:::APAC Operational
WatchGuard Cloud DNS Resolvers:::APAC Operational
DNSWatch:::GLOBE Operational
Dashboard:::GLOBE Operational
Blackhole:::GLOBE Operational
Content Filtering:::GLOBE Operational
Firebox Registrations:::GLOBE Operational
Distributor Services:::GLOBE Operational
Subscription Billing:::GLOBE Operational
Managed Services:::AMER Operational
Customer Case Management:::AMER Operational
Data Ingestion:::AMER Operational
Managed Services Portal:::AMER Operational
Managed Services:::EMEA Operational
Customer Case Management:::EMEA Operational
Data Ingestion:::EMEA Operational
Managed Services Portal:::EMEA Operational
WatchGuard Email Protection:::GLOBE Operational
Email Protection Service:::GLOBE Operational
Panda System Management:::GLOBE Operational
System Management Service:::GLOBE Operational
FireCloud Management:::AMER Operational
Configuration:::AMER Operational
Client Download:::AMER Operational
Log Search:::AMER Operational
Reports:::AMER Operational
FireCloud Management:::EMEA Operational
Configuration:::EMEA Operational
Client Download:::EMEA Operational
Log Search:::EMEA Operational
Reports:::EMEA Operational
FireCloud Management:::APAC Operational
Configuration:::APAC Operational
Client Download:::APAC Operational
Log Search:::APAC Operational
Reports:::APAC Operational
FireCloud PoPs:::AMER Operational
Authentication:::AMER Operational
Health and Connectivity:::AMER Operational
Security Services:::AMER Operational
DNS:::AMER Operational
FireCloud PoPs:::EMEA Operational
Authentication:::EMEA Operational
Health and Connectivity:::EMEA Operational
Security Services:::EMEA Operational
DNS:::EMEA Operational
FireCloud PoPs:::APAC Operational
Authentication:::APAC Operational
Health and Connectivity:::APAC Operational
Security Services:::APAC Operational
DNS:::APAC Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 13, 2026

No incidents reported today.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

No incidents reported.

Sep 10, 2026

No incidents reported.

Sep 9, 2026

Unresolved incident: 2026-09-08 - AMER - Mexico/Central FireCloud PoP connection issue.

Sep 8, 2026

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

2026-09-04 - AMER - Mexico/Central FireCloud PoP connection issue
Resolved - An infrastructure update was deployed in the Mexico/Central PoP to address the client scaling issues detected earlier today. We are no longer experiencing connectivity issues and policy handling issues in this region, and this incident is now resolved.

We will continue to monitor the infrastructure to ensure the environment remains stable for clients.
Sep 5, 01:45 UTC
Monitoring - WatchGuard deployed new infrastructure to increase capacity for users experiencing connectivity issues affecting the Mexico/Central Point of Presence (PoP) related to the handling of policies. Services our currently restored. Our engineering team continues monitoring and investigating the issue. We will provide another update within the next 4 hours as more information becomes available. We apologize for any impact this may have caused your customers. This issue was affecting connectivity through the Mexico/Central PoP only.
Sep 4, 21:32 UTC
Update - We continue to work on connectivity issues and policy handling issues affecting the Mexico/Central Point of Presence (PoP). Infrastructure updates are being deployed to the affected region.

We apologize for any impact this may be causing to customers. We'll post our next update in 60 minutes, if not sooner.
Sep 4, 20:14 UTC
Update - We are continuing to investigate this issue.
Sep 4, 18:53 UTC
Update - We continue to work on connectivity issues affecting the Mexico/Central Point of Presence (PoP). Infrastructure updates to the policy handling service will start at 19:00 UTC time and will take approximately 15 to 30 minutes to complete. FireCloud clients connected to the affected PoP region will disconnect and reconnect momentarily while the changes are being deployed.

We'll post our next update in 60 minutes, if not sooner.
Sep 4, 18:51 UTC
Update - We continue to work on the connectivity and policy handling issues affecting the Mexico/Central Point of Presence (PoP). The FireCloud Engineering team is preparing to make infrastructure changes to make the policy handling more reliable in this region. We'll post our next update in 60 minutes, if not sooner.
Sep 4, 18:23 UTC
Investigating - Some customers are experiencing connectivity issues affecting the Mexico/Central Point of Presence (PoP) related to the handling of policies. Our engineering team is actively investigating the issue. We will provide another update within the next hour as more information becomes available.

We apologize for any impact this may be causing to customers. This issue is affecting connectivity through the Mexico/Central PoP only.
Sep 4, 17:16 UTC

Sep 4, 2026

2026-09-03 - AMER - FireCloud PoP issue
Resolved - We are no longer experiencing connectivity issues affecting the Mexico/Central Point of Presence (PoP), and this incident is now resolved. Service is operating normally at this time. We apologize for any impact this incident may have caused you or your customers and thank you for your patience while our teams worked to restore service.
Sep 4, 06:08 UTC
Update - Connectivity and service operation at the Mexico/Central Point of Presence (PoP) have been restored. We are actively monitoring the environment to ensure continued stability while the investigation into the root cause remains ongoing. We will provide our next update within 30 minutes, or sooner if additional information becomes available
Sep 4, 05:40 UTC
Monitoring - Connectivity and service operation at the Mexico/Central Point of Presence (PoP) have been restored. We are actively monitoring the environment to ensure continued stability while the investigation into the root cause remains ongoing. We will provide our next update within 30 minutes, or sooner if additional information becomes available
Sep 4, 05:37 UTC
Update - Connectivity to the Mexico/Central Point of Presence (PoP) remains stable following restoration efforts. We continue to actively monitor the PoP and Engineering is still investigating the root cause. Further updates will be provided as new information becomes available in 4 hrs, if not sooner.
Sep 4, 04:01 UTC
Update - Connectivity issues affecting the Mexico/Central Point of Presence (PoP) are currently restored. We are actively monitoring connectivity to the PoP. Engineering continues to investigate root cause of this issue.Next update will be in 4 hrs if not sooner. Thank you for your patience.
Sep 4, 00:10 UTC
Update - We continue to investigate connectivity issues affecting the Mexico/Central Point of Presence (PoP).
The issue remains isolated to the Mexico/Central PoP. Our engineering team is actively working toward a resolution.
Next update will be within 4 hours, or sooner as information becomes available
Sep 3, 22:04 UTC
Update - We are continuing to investigate this issue.We will provide another update within the next 4 hours, or sooner if additional information becomes available.
Sep 3, 18:29 UTC
Update - We are continuing to investigate the connectivity issues affecting the Mexico/Central Point of Presence (PoP). Our engineering team is actively working to identify the cause and determine the appropriate resolution.
We will provide another update within the next 4 hours, or sooner if additional information becomes available.
We apologize for any continued impact this may be causing you or your customers and appreciate your patience while our team works to resolve the issue.
Sep 3, 18:07 UTC
Investigating - Some customers are experiencing connectivity issues affecting the Mexico/Central Point of Presence (PoP). Our engineering team is actively investigating the issue. We will provide another update within the next hour as more information becomes available. We apologize for any impact this may be causing you or your customers. This issue is affecting connectivity through the Mexico/Central PoP only.
Sep 3, 17:11 UTC

Sep 3, 2026

Sep 2, 2026

No incidents reported.

Sep 1, 2026

2026-09-01 - AMER - FireCloud PoP issue
Resolved - On September 1, 2026, at 16:41 UTC, some customers began experiencing connectivity issues due to a problem affecting the Mexico/Central Point of Presence (PoP). Our engineering team worked to restore service, and the PoP returned to normal operation on September 2, 2026, at 11:44 UTC. We apologize for any impact this incident may have caused you or your customers. This issue affected connectivity through the Mexico/Central PoP only.
Sep 1, 16:41 UTC

Aug 31, 2026

No incidents reported.

Aug 30, 2026

No incidents reported.

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