Update - Our system shows that authentication services are returning to normal operations. We will continue monitoring the performance of AuthPoint Authentication services. Again we apologize for any impact this may have had on you or your customers. We’ll post our next update if we have any new information.
Oct 23, 2024 - 10:12 UTC
Monitoring - Our system shows that errors have returned to normal, and we continue monitoring the performance of AuthPoint Authentication services. We remain engaged and continue to investigate this issue. We’ll post our next update if we have any new information. Thank you for your continued patience!
Oct 22, 2024 - 21:26 UTC
Update - We are still facing issues with AuthPoint authentication. Our monitoring shows that login through OTP is returning to normal. Again we apologize for any impact this may have had on you or your customers. We’ll post our next update if we have any new information.
Oct 22, 2024 - 18:46 UTC
Update - We are still investigating the AuthPoint Authentication issues. Our monitoring indicates that login through OTP is returning to normal. We'll post our next update in 1 hour, if not sooner.
Oct 22, 2024 - 17:46 UTC
Update - We are still working hard to resolve the SAML login errors and the intermittent issues with push notifications. We'll post our next update in 1 hour, if not sooner. Thanks for your patience.
Oct 22, 2024 - 16:45 UTC
Update - In addition to the SAML login errors in the AMER region, we are now experiencing intermittent issues with push notifications. Our team is investigating both issues to implement a resolution as quickly as possible. We'll post our next update in 1 hour, if not sooner.
Oct 22, 2024 - 15:47 UTC
Update - We have identified that the errors are occurring specifically with SAML logins in the AMER region, while other regions are operating normally. Our teams are working to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in 1 hour, if not sooner.
Oct 22, 2024 - 14:46 UTC
Investigating - We're investigating errors occurring occurring while logging into the IDP portal. We'll post our next update in 1 hour, if not sooner. Thanks for your patience.
Oct 22, 2024 - 14:30 UTC
Update - Our authentication service is returning to normal after the mitigation measures taken by the team, WGC logins should not be longer impacted, and we're monitoring to ensure system stability. We'll post our next update in 30 minutes, if not sooner.
Oct 22, 2024 - 13:58 UTC
Update - The current issue is also affecting Watchguard Cloud Login in AMER. Our teams are still working hard to find the root cause of the issue. We are actively monitoring system stability. Push notifications in EMEA are improving performance.
Oct 22, 2024 - 12:58 UTC
Update - Our teams are still working hard to find the root cause of the issue. We are actively monitoring system stability. We’ll post our next update if we have any new information
Oct 22, 2024 - 11:39 UTC
Update - Our teams are still working hard to find the root cause of the issue. We are actively monitoring system stability. We’ll post our next update if we have any new information
Oct 22, 2024 - 11:31 UTC
Update - We're seeing some delays in push notifications for IDP where the push replies could be slightly delayed in EMEA and AMER regions. Our teams are investigating potential causes and solutions. Thank you for your continued patience, and we'll post our next update in 1 hour, if not sooner.
Oct 22, 2024 - 10:06 UTC
Update - We have resolved the intermittent issues with delayed push notifications, and everything is now operating normally. If you are still experiencing problems with RADIUS authentications, please contact WatchGuard support. Thank you for your patience.
Oct 21, 2024 - 19:41 UTC
Update - Our teams have continued to monitor this issue and services are operating normally. If you are still experiencing issues with RADIUS authentications, please contact WatchGuard support. Again we apologize for any impact this may have had on you or your customers.
Oct 21, 2024 - 16:14 UTC
Update - The service is operating normally at this time, and we are actively monitoring the system. If you are still experiencing issues with RADIUS authentications, please contact WatchGuard support. We apologize for the impact this event has caused. We’ll post our next update if we have any new information. Thank you for your patience.
Oct 21, 2024 - 02:36 UTC
Update - We are still working to find the root cause of the issue, but services are currently operating normally, and we are actively monitoring system stability. We'll post our next update in 1 hour, if not sooner.
Oct 21, 2024 - 01:35 UTC
Monitoring - We have mitigated the issue with our recent fix, and services are now operating normally. Our team remains engaged and continues to investigate the issue. We'll post our next update in 1 hour, if not sooner. Thanks for your patience.
Oct 21, 2024 - 00:34 UTC
Update - We are still working hard to address the recurring issues with MFA push notifications and timeouts in both the EU and US. Our team is actively investigating the root causes and potential solutions. Thank you for your understanding. We'll post our next update in 1 hour, if not sooner.
Oct 20, 2024 - 23:24 UTC
Update - We have implemented a temporary fix in the US, and operations are now functioning normally. Our team is currently working on applying the same fix in the EU. We'll post our next update in 1 hour, if not sooner.
Oct 20, 2024 - 22:26 UTC
Update - We are still working hard to resolve the MFA push notification and timeout issues. Our team is investigating potential causes and solutions. Thank you for your continued patience, and we'll post our next update in 1 hour, if not sooner.
Oct 20, 2024 - 21:22 UTC
Update - We are still working hard to identify the issue with MFA push notifications and timeouts. Our team is making progress, and we appreciate your continued patience. We'll post our next update in 1 hour, if not sooner. Thank you!
Oct 20, 2024 - 20:20 UTC
Update - We continue to work on the MFA push notifications and timeout issues, which are currently affecting users in the EU and US only. We’ll post our next update in 30 minutes, if not sooner.
Oct 20, 2024 - 19:48 UTC
Investigating - We're currently investigating the issue where users are not receiving MFA push notifications or are experiencing timeouts even after approval. Once we determine the impact and scale of these potential issues, we'll post our next update in 30 minutes, if not sooner.
Oct 20, 2024 - 19:16 UTC
WatchGuard Cloud Platform:::AMER ? Operational
Web UI Login:::AMER Operational
Account Administration:::AMER Operational
Operator Administration:::AMER Operational
Inventory Administration:::AMER Operational
WatchGuard Cloud Platform:::EMEA ? Operational
Web UI Login:::EMEA Operational
Account Administration:::EMEA Operational
Operator Administration:::EMEA Operational
Inventory Administration:::EMEA Operational
WatchGuard Cloud Platform:::APAC ? Operational
Web UI Login:::APAC Operational
Account Administration:::APAC Operational
Operator Administration:::APAC Operational
Inventory Administration:::APAC Operational
AuthPoint Administration:::AMER ? Operational
90 days ago
100.0 % uptime
Today
Account Administration:::AMER Operational
User and Token Administration:::AMER Operational
Reporting:::AMER Operational
Password Vault Provisioning:::AMER Operational
90 days ago
100.0 % uptime
Today
Shared Credential Management:::AMER Operational
90 days ago
100.0 % uptime
Today
Dark Web Monitoring:::AMER Operational
90 days ago
100.0 % uptime
Today
AuthPoint Administration:::EMEA ? Operational
90 days ago
100.0 % uptime
Today
Account Administration:::EMEA Operational
User and Token Administration:::EMEA Operational
Reporting:::EMEA Operational
Password Vault Provisioning:::EMEA Operational
90 days ago
100.0 % uptime
Today
Shared Credential Management:::EMEA Operational
90 days ago
100.0 % uptime
Today
Dark Web Monitoring:::EMEA Operational
90 days ago
100.0 % uptime
Today
AuthPoint Administration:::APAC ? Operational
90 days ago
100.0 % uptime
Today
Account Administration:::APAC Operational
User and Token Administration:::APAC Operational
Reporting:::APAC Operational
Password Vault Provisioning:::APAC Operational
90 days ago
100.0 % uptime
Today
Shared Credential Management:::APAC Operational
90 days ago
100.0 % uptime
Today
Dark Web Monitoring:::APAC Operational
90 days ago
100.0 % uptime
Today
AuthPoint Authentication:::AMER ? Operational
RADIUS:::AMER Operational
SAML:::AMER Operational
Logon Agents:::AMER Operational
ADFS:::AMER Operational
RDWeb:::AMER Operational
Firebox:::AMER Operational
API:::AMER Operational
Password Vault:::AMER Operational
AuthPoint Authentication:::EMEA ? Operational
RADIUS:::EMEA Operational
SAML:::EMEA Operational
Logon Agents:::EMEA Operational
ADFS:::EMEA Operational
RDWeb:::EMEA Operational
Firebox:::EMEA Operational
API:::EMEA Operational
Password Vault:::EMEA Operational
AuthPoint Authentication:::APAC ? Operational
RADIUS:::APAC Operational
SAML:::APAC Operational
Logon Agents:::APAC Operational
ADFS:::APAC Operational
RDWeb:::APAC Operational
Firebox:::APAC Operational
API:::APAC Operational
Password Vault:::APAC Operational
Firebox Management in WatchGuard Cloud:::AMER Operational
Firebox Configuration:::AMER ? Operational
Firebox Live Status:::AMER ? Operational
WatchGuard WebBlocker Service:::AMER ? Operational
Firebox Management in WatchGuard Cloud:::EMEA Operational
Firebox Configuration:::EMEA ? Operational
Firebox Live Status:::EMEA ? Operational
WatchGuard WebBlocker Service:::EMEA ? Operational
Firebox Management in WatchGuard Cloud:::APAC Operational
Firebox Configuration:::APAC ? Operational
Firebox Live Status:::APAC ? Operational
WatchGuard WebBlocker Service:::APAC ? Operational
Access Point Management in WatchGuard Cloud:::AMER Operational
Access Point Configuration:::AMER ? Operational
Access Point Live Status:::AMER ? Operational
Access Point Management in WatchGuard Cloud:::EMEA Operational
Access Point Configuration:::EMEA ? Operational
Access Point Live Status:::EMEA ? Operational
Access Point Management in WatchGuard Cloud:::APAC Operational
Access Point Configuration:::APAC ? Operational
Access Point Live Status:::APAC ? Operational
ThreatSync:::AMER Operational
90 days ago
100.0 % uptime
Today
Event Analysis and Threat Detection:::AMER Operational
90 days ago
100.0 % uptime
Today
Incident Persistence:::AMER Operational
90 days ago
100.0 % uptime
Today
Event Collection:::AMER Operational
90 days ago
100.0 % uptime
Today
Manual Remediation:::AMER Operational
90 days ago
100.0 % uptime
Today
Automated Remediation:::AMER Operational
90 days ago
100.0 % uptime
Today
Policy Management:::AMER ? Operational
90 days ago
100.0 % uptime
Today
Blocked-Sites Management:::AMER ? Operational
90 days ago
100.0 % uptime
Today
Audit-Record Generation:::AMER ? Operational
90 days ago
100.0 % uptime
Today
Notification Management:::AMER Operational
90 days ago
100.0 % uptime
Today
Data Access:::AMER Operational
90 days ago
100.0 % uptime
Today
ThreatSync:::EMEA Operational
90 days ago
100.0 % uptime
Today
Event Analysis and Threat Detection:::EMEA Operational
90 days ago
100.0 % uptime
Today
Incident Persistence:::EMEA Operational
90 days ago
100.0 % uptime
Today
Event Collection:::EMEA Operational
90 days ago
100.0 % uptime
Today
Manual Remediation:::EMEA Operational
90 days ago
100.0 % uptime
Today
Automated Remediation:::EMEA Operational
90 days ago
100.0 % uptime
Today
Policy Management:::EMEA ? Operational
90 days ago
100.0 % uptime
Today
Blocked-Sites Management:::EMEA ? Operational
90 days ago
100.0 % uptime
Today
Audit-Record Generation:::EMEA ? Operational
90 days ago
100.0 % uptime
Today
Notification Management:::EMEA Operational
90 days ago
100.0 % uptime
Today
Data Access:::EMEA Operational
90 days ago
100.0 % uptime
Today
ThreatSync:::APAC Operational
90 days ago
100.0 % uptime
Today
Event Analysis and Threat Detection:::APAC Operational
90 days ago
100.0 % uptime
Today
Incident Persistence:::APAC Operational
90 days ago
100.0 % uptime
Today
Event Collection:::APAC Operational
90 days ago
100.0 % uptime
Today
Manual Remediation:::APAC Operational
90 days ago
100.0 % uptime
Today
Automated Remediation:::APAC Operational
90 days ago
100.0 % uptime
Today
Policy Management:::APAC ? Operational
90 days ago
100.0 % uptime
Today
Blocked-Sites Management:::APAC ? Operational
90 days ago
100.0 % uptime
Today
Audit-Record Generation:::APAC ? Operational
90 days ago
100.0 % uptime
Today
Notification Management:::APAC Operational
90 days ago
100.0 % uptime
Today
Data Access:::APAC Operational
90 days ago
100.0 % uptime
Today
ThreatSync+:::AMER Operational
90 days ago
100.0 % uptime
Today
Ingestion:::AMER Operational
90 days ago
100.0 % uptime
Today
Analytics:::AMER Operational
90 days ago
100.0 % uptime
Today
Rule Engine:::AMER Operational
90 days ago
100.0 % uptime
Today
API Service:::AMER Operational
90 days ago
100.0 % uptime
Today
Provisioning:::AMER Operational
90 days ago
100.0 % uptime
Today
Reports:::AMER Operational
90 days ago
100.0 % uptime
Today
UI:::AMER Operational
90 days ago
100.0 % uptime
Today
ThreatSync+:::EMEA Operational
90 days ago
100.0 % uptime
Today
Ingestion:::EMEA Operational
90 days ago
100.0 % uptime
Today
Analytics:::EMEA Operational
90 days ago
100.0 % uptime
Today
Rule Engine:::EMEA Operational
90 days ago
100.0 % uptime
Today
API Service:::EMEA Operational
90 days ago
100.0 % uptime
Today
Provisioning:::EMEA Operational
90 days ago
100.0 % uptime
Today
Reports:::EMEA Operational
90 days ago
100.0 % uptime
Today
UI:::EMEA Operational
90 days ago
100.0 % uptime
Today
ThreatSync+:::APAC Operational
90 days ago
100.0 % uptime
Today
Ingestion:::APAC Operational
90 days ago
100.0 % uptime
Today
Analytics:::APAC Operational
90 days ago
100.0 % uptime
Today
Rule Engine:::APAC Operational
90 days ago
100.0 % uptime
Today
API Service:::APAC Operational
90 days ago
100.0 % uptime
Today
Provisioning:::APAC Operational
90 days ago
100.0 % uptime
Today
Reports:::APAC Operational
90 days ago
100.0 % uptime
Today
UI:::APAC Operational
90 days ago
100.0 % uptime
Today
WatchGuard Cloud Visibility:::AMER ? Operational
Log Search and Log Manager:::AMER Operational
Dashboards and Reports:::AMER Operational
WatchGuard Cloud Visibility:::EMEA ? Operational
Log Search and Log Manager:::EMEA Operational
Dashboards and Reports:::EMEA Operational
WatchGuard Cloud Visibility:::APAC ? Operational
Log Search and Log Manager:::APAC Operational
Dashboards and Reports:::APAC Operational
WatchGuard.com:::CORE Operational
Main Website:::CORE Operational
WatchGuard.com SSO (WGID):::CORE Operational
Account and User Administration:::CORE Operational
Activations:::CORE Operational
WatchGuard Business Sites:::CORE Operational
Learning Center:::CORE Operational
Partner Portal:::CORE Operational
Software Downloads:::CORE Operational
Support Center:::CORE Operational
Technical Search:::CORE Operational
Panda Endpoint Security:::GLOBE Operational
Administration:::GLOBE Operational
DNSWatch:::AMER Operational
DNS:::AMER Operational
Go Client API:::AMER Operational
DNSWatch:::EMEA Operational
DNS:::EMEA Operational
Go Client API:::EMEA Operational
DNSWatch:::APAC Operational
DNS:::APAC Operational
Go Client API:::APAC Operational
DNSWatch:::GLOBE Operational
90 days ago
100.0 % uptime
Today
Dashboard:::GLOBE Operational
90 days ago
100.0 % uptime
Today
Blackhole:::GLOBE Operational
90 days ago
100.0 % uptime
Today
Content Filtering:::GLOBE Operational
90 days ago
100.0 % uptime
Today
Firebox Registrations:::GLOBE Operational
90 days ago
100.0 % uptime
Today
Distributor Services:::GLOBE Operational
Subscription Billing:::GLOBE Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Distributor Services Maintenance Oct 26, 2024 15:00-19:00 UTC
On October 26, starting at 15:00 UTC, one of our public APIs for Distributors will be under going maintenance. During this maintenance period Subscription Billing will be unavailable. The maintenance is window is expected to be 4 hours.
Posted on Oct 22, 2024 - 23:01 UTC
Past Incidents
Oct 23, 2024
Resolved - During this morning our teams have detected some issues with one of our DNS server resolvers. The issue was identified and a fix was already implemented. The service is operating normally at this time. We apologize for any impact this event has had on you or your customers.
Oct 23, 07:24 UTC
Oct 22, 2024
Resolved - During this early morning our teams have detected some issues with one of our DNS server resolvers. The issue was identified and a fix was already implemented. The service is operating normally at this time. We apologize for any impact this event has had on you or your customers.
Oct 22, 08:03 UTC
Oct 21, 2024
Oct 20, 2024
Oct 19, 2024

No incidents reported.

Oct 18, 2024

No incidents reported.

Oct 17, 2024
Completed - The scheduled maintenance has been completed.
Oct 17, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 05:00 UTC
Scheduled - Summary:
The ThreatSync Entity Database in AMER will be updated and related services will be redeployed.

When:
Thursday, 17 October 2024 at 05:00 (UTC).

Maintenance Window: 1 hour

User Impact:
Threat score on Endpoints may not be updated and Endpoints threat page may be unavailable during the upgrade.

Oct 9, 22:00 UTC
Completed - The scheduled maintenance has been completed.
Oct 17, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 23:00 UTC
Scheduled - Summary:
The ThreatSync Entity Database in EMEA will be updated and related services will be redeployed.

When:
Wednesday, 16 October 2024 at 23:00 (UTC).

Maintenance Window: 1 hour

User Impact:
Threat score on Endpoints may not be updated and Endpoints threat page may be unavailable during the upgrade.

Oct 9, 21:58 UTC
Oct 16, 2024
Resolved - We are no longer experiencing delays in PAD console, and this incident is now resolved. The service is operating normally at this time.
Oct 16, 18:53 UTC
Monitoring - This issue has been resolved. We will be monitoring this and post our next update in 1 hour, if not sooner.
Oct 16, 17:50 UTC
Investigating - We're investigating an issue where alerts are being delayed in the PAD console. We'll post our next update in 1 hour, if not sooner.
Oct 16, 16:48 UTC
Completed - The scheduled maintenance has been completed.
Oct 16, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 15:00 UTC
Scheduled - Summary:
The ThreatSync Entity Database will be updated and related services will be redeployed.

When:
Wednesday, 16 October 2024 at 15:00 (UTC)

Maintenance Window: 1 hour

User Impact:
Threat score on Endpoints may not be updated and Endpoints threat page may be unavailable during the upgrade.

Oct 9, 21:55 UTC
Oct 15, 2024

No incidents reported.

Oct 14, 2024

No incidents reported.

Oct 13, 2024

No incidents reported.

Oct 12, 2024
Completed - The scheduled maintenance has been completed.
Oct 12, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 05:00 UTC
Scheduled - We will perform maintenance on Accounts and Operators Administration on 12th October 2024 at 05:00 UTC. This maintenance is expected to run for 2 hours. The operators who have enabled MFA on WatchGuard Cloud Login will face issue during login.
Oct 1, 19:07 UTC
Oct 11, 2024

No incidents reported.

Oct 10, 2024

No incidents reported.

Oct 9, 2024
Completed - The scheduled maintenance has been completed.
Oct 9, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 18:00 UTC
Scheduled - We will be performing maintenance on WatchGuard Cloud in our European Region on October 09, 2024 at 18:00 UTC.

The maintenance window is approximately 1 hour.

Impact: During the maintenance window, you might see errors when trying to create, update, or delete Scheduled Reports. Existing Scheduled reports may encounter a slight delay. Scheduled Device maintenance operations, for example, Firebox upgrades from WGCloud, could be unavailable during this time. We expect these service interruptions to be less than 10 minutes.

Oct 7, 20:55 UTC
Completed - The scheduled maintenance has been completed.
Oct 9, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 09:00 UTC
Scheduled - We will be performing maintenance on WatchGuard Cloud in our Americas Region on October 09, 2024 at 09:00 UTC.

The maintenance window is approximately 1 hour.

Impact: During the maintenance window, you might see errors when trying to create, update, or delete Scheduled Reports. Existing Scheduled reports may encounter a slight delay. Scheduled Device maintenance operations, for example, Firebox upgrades from WGCloud, could be unavailable during this time. We expect these service interruptions to be less than 10 minutes.

Oct 2, 15:47 UTC