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Identified - The FireCloud Endpoint team has identified the root cause of the versioning issue and is currently testing a build that addresses this problem. The team is also continuing to investigate the cause of the unclean uninstallation. The next update will be provided at 10:00 AM EST on December 26, 2025.
Dec 23, 2025 - 19:31 UTC
Update - We continue to investigate reports of issues with the FireCloud Windows Connection Manager upgrade to version 1.3.9.898. Our analysis has identified a problem related to file versioning, and we are also reviewing factors that may have caused an incomplete uninstallation. The team is actively performing root cause analysis to determine the full impact and scope. We'll post our next update in 8 hours, if not sooner.
Dec 23, 2025 - 15:00 UTC
Investigating - We are currently investigating an issue of some reports of the FireCloud Windows Connection Manager not upgrading to the latest version 1.3.9.898. The symptoms from this failed upgrade may include that the Windows Connection Manager window will not render properly and the Connection Manager may fail to connect. The current mitigation is to uninstall the Connection Manager from the Single Watchguard Agent UI and then initiate an install. The next update would be in 14 hours if not sooner .
Dec 23, 2025 - 01:40 UTC
On Thursday January 01 2026, starting at 08:00 UTC, WatchGuard's Activation Portal will be under maintenance. This maintenance window is expected to last 24 hours. During this time, partners will not be able to activate MSSP devices that are sold on Jan 1, 2026. Activations attempted during this maintenance window will be unavailable until maintenance is complete. Devices sold before January 1 will activate normally. Posted on
Dec 23, 2025 - 19:13 UTC
Past Incidents
Dec 25, 2025
No incidents reported today.
Dec 24, 2025
No incidents reported.
Dec 23, 2025
Unresolved incident: 2025-12-22-Global- FireCloud Windows Connection Manager Upgrade Issue.
Completed -
The scheduled maintenance has been completed.
Dec 18, 07:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 18, 06:30 UTC
Scheduled -
Starting at 06:30 UTC on December 18, 2025, WatchGuard will be performing a scheduled security update to Panda Cloud. The maintenance is expected to last approximately 15 minutes.
During this maintenance window, customers will be unable to log in to Panda Cloud, impacting their access to the following services: