Update - There were reports that between 18:00 UTC and 18:40 UTC, user account logins with MFA enabled were unstable on the WatchGuard Cloud portal. This is now mitigated and login to the WatchGuard Cloud portal is operating normally.
Apr 03, 2025 - 19:18 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 03, 2025 - 12:00 UTC
Scheduled - We will perform maintenance in the AuthPoint production AMER region on 3 April 2025 at 12:00 UTC.


The maintenance window will last for 24 hours.


Impact: During the maintenance window, some authentications may temporarily fail. If this happens, please re-try the authentication.

Apr 3, 2025 12:00 - Apr 4, 2025 12:00 UTC
WatchGuard Cloud Platform:::AMER ? Operational
Web UI Login:::AMER Operational
Account Administration:::AMER Operational
Operator Administration:::AMER Operational
Inventory Administration:::AMER Operational
WatchGuard Cloud Platform:::EMEA ? Operational
Web UI Login:::EMEA Operational
Account Administration:::EMEA Operational
Operator Administration:::EMEA Operational
Inventory Administration:::EMEA Operational
WatchGuard Cloud Platform:::APAC ? Operational
Web UI Login:::APAC Operational
Account Administration:::APAC Operational
Operator Administration:::APAC Operational
Inventory Administration:::APAC Operational
AuthPoint Administration:::AMER ? Operational
90 days ago
100.0 % uptime
Today
Account Administration:::AMER Operational
User and Token Administration:::AMER Operational
Reporting:::AMER Operational
Password Vault Provisioning:::AMER Operational
90 days ago
100.0 % uptime
Today
Shared Credential Management:::AMER Operational
90 days ago
100.0 % uptime
Today
Dark Web Monitoring:::AMER Operational
90 days ago
100.0 % uptime
Today
AuthPoint Administration:::EMEA ? Operational
90 days ago
100.0 % uptime
Today
Account Administration:::EMEA Operational
User and Token Administration:::EMEA Operational
Reporting:::EMEA Operational
Password Vault Provisioning:::EMEA Operational
90 days ago
100.0 % uptime
Today
Shared Credential Management:::EMEA Operational
90 days ago
100.0 % uptime
Today
Dark Web Monitoring:::EMEA Operational
90 days ago
100.0 % uptime
Today
AuthPoint Administration:::APAC ? Operational
90 days ago
100.0 % uptime
Today
Account Administration:::APAC Operational
User and Token Administration:::APAC Operational
Reporting:::APAC Operational
Password Vault Provisioning:::APAC Operational
90 days ago
100.0 % uptime
Today
Shared Credential Management:::APAC Operational
90 days ago
100.0 % uptime
Today
Dark Web Monitoring:::APAC Operational
90 days ago
100.0 % uptime
Today
AuthPoint Authentication:::AMER ? Under Maintenance
RADIUS:::AMER Under Maintenance
SAML:::AMER Under Maintenance
Logon Agents:::AMER Under Maintenance
ADFS:::AMER Under Maintenance
RDWeb:::AMER Under Maintenance
Firebox:::AMER Under Maintenance
API:::AMER Under Maintenance
Password Vault:::AMER Operational
AuthPoint Authentication:::EMEA ? Operational
RADIUS:::EMEA Operational
SAML:::EMEA Operational
Logon Agents:::EMEA Operational
ADFS:::EMEA Operational
RDWeb:::EMEA Operational
Firebox:::EMEA Operational
API:::EMEA Operational
Password Vault:::EMEA Operational
AuthPoint Authentication:::APAC ? Operational
RADIUS:::APAC Operational
SAML:::APAC Operational
Logon Agents:::APAC Operational
ADFS:::APAC Operational
RDWeb:::APAC Operational
Firebox:::APAC Operational
API:::APAC Operational
Password Vault:::APAC Operational
Firebox Management in WatchGuard Cloud:::AMER Operational
Firebox Configuration:::AMER ? Operational
Firebox Live Status:::AMER ? Operational
WatchGuard WebBlocker Service:::AMER ? Operational
Firebox Management in WatchGuard Cloud:::EMEA Operational
Firebox Configuration:::EMEA ? Operational
Firebox Live Status:::EMEA ? Operational
WatchGuard WebBlocker Service:::EMEA ? Operational
Firebox Management in WatchGuard Cloud:::APAC Operational
Firebox Configuration:::APAC ? Operational
Firebox Live Status:::APAC ? Operational
WatchGuard WebBlocker Service:::APAC ? Operational
Access Point Management in WatchGuard Cloud:::AMER Operational
Access Point Configuration:::AMER ? Operational
Access Point Live Status:::AMER ? Operational
Access Point Management in WatchGuard Cloud:::EMEA Operational
Access Point Configuration:::EMEA ? Operational
Access Point Live Status:::EMEA ? Operational
Access Point Management in WatchGuard Cloud:::APAC Operational
Access Point Configuration:::APAC ? Operational
Access Point Live Status:::APAC ? Operational
ThreatSync:::AMER Operational
90 days ago
99.98 % uptime
Today
Event Analysis and Threat Detection:::AMER Operational
90 days ago
99.98 % uptime
Today
Incident Persistence:::AMER Operational
90 days ago
99.98 % uptime
Today
Event Collection:::AMER Operational
90 days ago
99.98 % uptime
Today
Manual Remediation:::AMER Operational
90 days ago
99.98 % uptime
Today
Automated Remediation:::AMER Operational
90 days ago
99.98 % uptime
Today
Policy Management:::AMER ? Operational
90 days ago
99.98 % uptime
Today
Blocked-Sites Management:::AMER ? Operational
90 days ago
99.98 % uptime
Today
Audit-Record Generation:::AMER ? Operational
90 days ago
99.98 % uptime
Today
Notification Management:::AMER Operational
90 days ago
99.98 % uptime
Today
Data Access:::AMER Operational
90 days ago
99.98 % uptime
Today
ThreatSync:::EMEA Operational
90 days ago
99.98 % uptime
Today
Event Analysis and Threat Detection:::EMEA Operational
90 days ago
99.98 % uptime
Today
Incident Persistence:::EMEA Operational
90 days ago
99.98 % uptime
Today
Event Collection:::EMEA Operational
90 days ago
99.98 % uptime
Today
Manual Remediation:::EMEA Operational
90 days ago
99.98 % uptime
Today
Automated Remediation:::EMEA Operational
90 days ago
99.98 % uptime
Today
Policy Management:::EMEA ? Operational
90 days ago
99.98 % uptime
Today
Blocked-Sites Management:::EMEA ? Operational
90 days ago
99.98 % uptime
Today
Audit-Record Generation:::EMEA ? Operational
90 days ago
99.98 % uptime
Today
Notification Management:::EMEA Operational
90 days ago
99.98 % uptime
Today
Data Access:::EMEA Operational
90 days ago
99.98 % uptime
Today
ThreatSync:::APAC Operational
90 days ago
100.0 % uptime
Today
Event Analysis and Threat Detection:::APAC Operational
90 days ago
100.0 % uptime
Today
Incident Persistence:::APAC Operational
90 days ago
100.0 % uptime
Today
Event Collection:::APAC Operational
90 days ago
100.0 % uptime
Today
Manual Remediation:::APAC Operational
90 days ago
100.0 % uptime
Today
Automated Remediation:::APAC Operational
90 days ago
100.0 % uptime
Today
Policy Management:::APAC ? Operational
90 days ago
100.0 % uptime
Today
Blocked-Sites Management:::APAC ? Operational
90 days ago
100.0 % uptime
Today
Audit-Record Generation:::APAC ? Operational
90 days ago
100.0 % uptime
Today
Notification Management:::APAC Operational
90 days ago
100.0 % uptime
Today
Data Access:::APAC Operational
90 days ago
100.0 % uptime
Today
ThreatSync+:::AMER Operational
90 days ago
100.0 % uptime
Today
Ingestion:::AMER Operational
90 days ago
100.0 % uptime
Today
Analytics:::AMER Operational
90 days ago
100.0 % uptime
Today
Rule Engine:::AMER Operational
90 days ago
100.0 % uptime
Today
API Service:::AMER Operational
90 days ago
100.0 % uptime
Today
Provisioning:::AMER Operational
90 days ago
100.0 % uptime
Today
Reports:::AMER Operational
90 days ago
100.0 % uptime
Today
UI:::AMER Operational
90 days ago
100.0 % uptime
Today
ThreatSync+:::EMEA Operational
90 days ago
100.0 % uptime
Today
Ingestion:::EMEA Operational
90 days ago
100.0 % uptime
Today
Analytics:::EMEA Operational
90 days ago
100.0 % uptime
Today
Rule Engine:::EMEA Operational
90 days ago
100.0 % uptime
Today
API Service:::EMEA Operational
90 days ago
100.0 % uptime
Today
Provisioning:::EMEA Operational
90 days ago
100.0 % uptime
Today
Reports:::EMEA Operational
90 days ago
100.0 % uptime
Today
UI:::EMEA Operational
90 days ago
100.0 % uptime
Today
ThreatSync+:::APAC Operational
90 days ago
100.0 % uptime
Today
Ingestion:::APAC Operational
90 days ago
100.0 % uptime
Today
Analytics:::APAC Operational
90 days ago
100.0 % uptime
Today
Rule Engine:::APAC Operational
90 days ago
100.0 % uptime
Today
API Service:::APAC Operational
90 days ago
100.0 % uptime
Today
Provisioning:::APAC Operational
90 days ago
100.0 % uptime
Today
Reports:::APAC Operational
90 days ago
100.0 % uptime
Today
UI:::APAC Operational
90 days ago
100.0 % uptime
Today
WatchGuard Cloud Visibility:::AMER ? Operational
Log Search and Log Manager:::AMER Operational
Dashboards and Reports:::AMER Operational
WatchGuard Cloud Visibility:::EMEA ? Operational
Log Search and Log Manager:::EMEA Operational
Dashboards and Reports:::EMEA Operational
WatchGuard Cloud Visibility:::APAC ? Operational
Log Search and Log Manager:::APAC Operational
Dashboards and Reports:::APAC Operational
WatchGuard.com:::CORE Operational
Main Website:::CORE Operational
WatchGuard.com SSO (WGID):::CORE Operational
Account and User Administration:::CORE Operational
Activations:::CORE Operational
WatchGuard Business Sites:::CORE Operational
Learning Center:::CORE Operational
Partner Portal:::CORE Operational
Software Downloads:::CORE Operational
Support Center:::CORE Operational
Technical Search:::CORE Operational
Panda Endpoint Security:::GLOBE Operational
Administration:::GLOBE Operational
DNSWatch:::AMER Operational
DNS:::AMER Operational
Go Client API:::AMER Operational
DNSWatch:::EMEA Operational
DNS:::EMEA Operational
Go Client API:::EMEA Operational
DNSWatch:::APAC Operational
DNS:::APAC Operational
Go Client API:::APAC Operational
DNSWatch:::GLOBE Operational
90 days ago
100.0 % uptime
Today
Dashboard:::GLOBE Operational
90 days ago
100.0 % uptime
Today
Blackhole:::GLOBE Operational
90 days ago
100.0 % uptime
Today
Content Filtering:::GLOBE Operational
90 days ago
100.0 % uptime
Today
Firebox Registrations:::GLOBE Operational
90 days ago
100.0 % uptime
Today
Distributor Services:::GLOBE Operational
Subscription Billing:::GLOBE Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Apr 4, 2025

No incidents reported today.

Apr 3, 2025
Completed - The scheduled maintenance has been completed.
Apr 3, 09:40 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 16:40 UTC
Scheduled - We are still performing maintenance in the AuthPoint production EMEA region (2 April 2025)

The maintenance window will last for 17 hours.

Impact: During the maintenance window, some authentications may temporarily fail. If this happens, please re-try the authentication.

Apr 2, 16:38 UTC
Resolved - Normal operations are restored. This is now resolved. Thank you for your patience.
Apr 3, 00:26 UTC
Update - We are still monitoring the systems as they normalize. We will post another update when normal operations are fully restored.
Apr 2, 22:25 UTC
Monitoring - WatchGuard Cloud Visibility Logs and Dashboards service is returning to nominal values, processing delays of 5 hours might be experienced. Our next update will be at 20:00 UTC. Thank you for your patience.
Apr 2, 16:00 UTC
Update - Our teams are still working hard to resolve this event. Please check back in 1 hour for more updates. Thanks for your patience.
Apr 2, 15:33 UTC
Identified - We have identified a delay of about 4 hours in the Firebox visibility logs and dashboards. Our teams are already working on this issue and we will post our next update in 30 minutes if not earlier.
Apr 2, 14:50 UTC
Apr 2, 2025
Resolved - We are no longer experiencing errors and this incident is now resolved. The service is operating normally at this time.
Apr 2, 22:26 UTC
Monitoring - We've identified and addressed the issue, and are now monitoring to ensure system stability. We'll post our next update in 1 hour, if not sooner.
Apr 2, 21:00 UTC
Update - We are continuing to investigate this issue. We'll post our next update in 2 hours, if not sooner.
Apr 2, 20:20 UTC
Update - We are continuing to investigate this issue.
Apr 2, 19:18 UTC
Investigating - We're investigating issues with new product activations showing in WatchGuard Cloud. Our teams are working to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in 2 hours, if not sooner.
Apr 2, 18:30 UTC
Completed - The scheduled maintenance has been completed.
Apr 2, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 12:00 UTC
Scheduled - We will perform maintenance in the AuthPoint production EMEA region on 2 April 2025 at 12:00 UTC.


The maintenance window will last for 4 hours.


Impact: During the maintenance window, some authentications may temporarily fail. If this happens, please re-try the authentication.

Mar 26, 08:20 UTC
Apr 1, 2025
Resolved - This incident has been resolved and the service is operating normally at this time. We apologize for any impact this may have had on you or your customers.
Apr 1, 17:39 UTC
Monitoring - Our systems are returning to normal operations after the mitigation measures taken by the team. We're now monitoring to ensure system stability. We'll post our next update in 30 minutes, if not sooner.
Apr 1, 17:18 UTC
Update - We are still working to resolve this event. We will post our next update in 30 minutes, if not sooner.
Apr 1, 17:00 UTC
Update - We are still working to resolve this event. We will post our next update in 30 minutes, if not sooner.
Apr 1, 16:35 UTC
Update - We are still working to resolve this event. We will post our next update in 30 minutes, if not sooner.
Apr 1, 16:11 UTC
Identified - The team has identified the issue and is working to resolve this event. We will post our next update in 30 minutes, if not sooner.
Apr 1, 15:40 UTC
Update - We're still investigating problems affecting on Log Search and Log Manager. Once we determine the impact and scale of these errors we'll post our next update in 30 minutes, if not sooner. Some customers are experiencing error messages when using these services.
Apr 1, 14:49 UTC
Investigating - We're investigating problem reported on Log Search. Once we determine the impact and scale of these errors we'll post our next update in 30 minutes, if not sooner.
Apr 1, 14:13 UTC
Resolved - This incident has been resolved and the service is operating normally at this time. We apologize for any impact this may have had on you or your customers.
Apr 1, 07:49 UTC
Monitoring - Our Inventory Administration service is returning to normal operations after the mitigation measures taken by the team. We're now monitoring to ensure system stability. We'll post our next update in 30minutes, if not sooner.
Apr 1, 07:22 UTC
Update - We're still experiencing issues on Inventory administration. We apologize for the impact this event has caused. We'll post our next update in 30min, if not sooner.
Apr 1, 06:59 UTC
Identified - We have identified performance issues on Accounts and Inventory administration in the EMEA region, users could experience decreased performance. We apologize for the impact this event has caused. We'll post our next update in 30min, if not sooner.
Apr 1, 06:30 UTC
Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025
Completed - The scheduled maintenance has been completed.
Mar 24, 16:00 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Mar 24, 12:36 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 12:00 UTC
Scheduled - We will perform maintenance in the AuthPoint production APAC region on 24 Mar 2025 at 12:00 UTC.


The maintenance window will last for 4 hours.


Impact: During the maintenance window, some authentications may temporarily fail. If this happens, please re-try the authentication.

Mar 21, 22:04 UTC
Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.