2026-03-05 - AMER - ThreatSync and MDR Ingestion Delay
Investigating - We are investigating new delays in ThreatSync ingestion, which is also impacting MDR ingestion. MDR relies on ThreatSync for the following data sources:

- Firebox

- AuthPoint

- NDR

We'll post our next update within an hour.
Mar 05, 2026 - 13:34 UTC
Uptime over the past 90 days. View historical uptime.
WatchGuard Cloud Platform:::AMER Operational
Web UI Login:::AMER Operational
Account Administration:::AMER Operational
Operator Administration:::AMER Operational
Inventory Administration:::AMER Operational
WatchGuard Cloud Platform:::EMEA Operational
Web UI Login:::EMEA Operational
Account Administration:::EMEA Operational
Operator Administration:::EMEA Operational
Inventory Administration:::EMEA Operational
WatchGuard Cloud Platform:::APAC Operational
Web UI Login:::APAC Operational
Account Administration:::APAC Operational
Operator Administration:::APAC Operational
Inventory Administration:::APAC Operational
WatchGuard Endpoint Security:::AMER Operational
90 days ago
100.0 % uptime
Today
Administration:::AMER Operational
90 days ago
100.0 % uptime
Today
Console:::AMER Operational
90 days ago
100.0 % uptime
Today
Protection:::AMER Operational
90 days ago
100.0 % uptime
Today
WatchGuard Endpoint Security:::EMEA Operational
90 days ago
100.0 % uptime
Today
Administration:::EMEA Operational
90 days ago
100.0 % uptime
Today
Console:::EMEA Operational
90 days ago
100.0 % uptime
Today
Protection:::EMEA Operational
90 days ago
100.0 % uptime
Today
WatchGuard Endpoint Security:::APAC Operational
90 days ago
100.0 % uptime
Today
Administration:::APAC Operational
90 days ago
100.0 % uptime
Today
Console:::APAC Operational
90 days ago
100.0 % uptime
Today
Protection:::APAC Operational
90 days ago
100.0 % uptime
Today
Directory and Domain Services:::AMER Operational
90 days ago
100.0 % uptime
Today
Authentication Domain Configuration:::AMER Operational
90 days ago
100.0 % uptime
Today
User Management:::AMER Operational
90 days ago
100.0 % uptime
Today
Group Management:::AMER Operational
90 days ago
100.0 % uptime
Today
Device Management:::AMER Operational
90 days ago
100.0 % uptime
Today
Server Management:::AMER Operational
90 days ago
100.0 % uptime
Today
Directory Sync:::AMER Operational
90 days ago
100.0 % uptime
Today
Password Security:::AMER Operational
90 days ago
100.0 % uptime
Today
Directory and Domain Services:::EMEA Operational
90 days ago
100.0 % uptime
Today
Authentication Domain Configuration:::EMEA Operational
90 days ago
100.0 % uptime
Today
User Management:::EMEA Operational
90 days ago
100.0 % uptime
Today
Group Management:::EMEA Operational
90 days ago
100.0 % uptime
Today
Device Management:::EMEA Operational
90 days ago
100.0 % uptime
Today
Server Management:::EMEA Operational
90 days ago
100.0 % uptime
Today
Directory Sync:::EMEA Operational
90 days ago
100.0 % uptime
Today
Password Security:::EMEA Operational
90 days ago
100.0 % uptime
Today
Directory and Domain Services:::APAC Operational
90 days ago
100.0 % uptime
Today
Authentication Domain Configuration:::APAC Operational
90 days ago
100.0 % uptime
Today
User Management:::APAC Operational
90 days ago
100.0 % uptime
Today
Group Management:::APAC Operational
90 days ago
100.0 % uptime
Today
Device Management:::APAC Operational
90 days ago
100.0 % uptime
Today
Server Management:::APAC Operational
90 days ago
100.0 % uptime
Today
Directory Sync:::APAC Operational
90 days ago
100.0 % uptime
Today
Password Security:::APAC Operational
90 days ago
100.0 % uptime
Today
AuthPoint Administration:::AMER Operational
90 days ago
100.0 % uptime
Today
Account Administration:::AMER Operational
User and Token Administration:::AMER Operational
Reporting:::AMER Operational
Password Vault Provisioning:::AMER Operational
90 days ago
100.0 % uptime
Today
Shared Credential Management:::AMER Operational
90 days ago
100.0 % uptime
Today
Dark Web Monitoring:::AMER Operational
90 days ago
100.0 % uptime
Today
Gateway Administration:::AMER Operational
90 days ago
100.0 % uptime
Today
AuthPoint Administration:::EMEA Operational
90 days ago
100.0 % uptime
Today
Account Administration:::EMEA Operational
User and Token Administration:::EMEA Operational
Reporting:::EMEA Operational
Password Vault Provisioning:::EMEA Operational
90 days ago
100.0 % uptime
Today
Shared Credential Management:::EMEA Operational
90 days ago
100.0 % uptime
Today
Dark Web Monitoring:::EMEA Operational
90 days ago
100.0 % uptime
Today
Gateway Administration:::EMEA Operational
90 days ago
100.0 % uptime
Today
AuthPoint Administration:::APAC Operational
90 days ago
100.0 % uptime
Today
Account Administration:::APAC Operational
User and Token Administration:::APAC Operational
Reporting:::APAC Operational
Password Vault Provisioning:::APAC Operational
90 days ago
100.0 % uptime
Today
Shared Credential Management:::APAC Operational
90 days ago
100.0 % uptime
Today
Dark Web Monitoring:::APAC Operational
90 days ago
100.0 % uptime
Today
Gateway Administration:::APAC Operational
90 days ago
100.0 % uptime
Today
AuthPoint Authentication:::AMER Operational
RADIUS:::AMER Operational
SAML:::AMER Operational
Logon Agents:::AMER Operational
ADFS:::AMER Operational
RDWeb:::AMER Operational
Firebox:::AMER Operational
API:::AMER Operational
Password Vault:::AMER Operational
AuthPoint Authentication:::EMEA Operational
RADIUS:::EMEA Operational
SAML:::EMEA Operational
Logon Agents:::EMEA Operational
ADFS:::EMEA Operational
RDWeb:::EMEA Operational
Firebox:::EMEA Operational
API:::EMEA Operational
Password Vault:::EMEA Operational
AuthPoint Authentication:::APAC Operational
RADIUS:::APAC Operational
SAML:::APAC Operational
Logon Agents:::APAC Operational
ADFS:::APAC Operational
RDWeb:::APAC Operational
Firebox:::APAC Operational
API:::APAC Operational
Password Vault:::APAC Operational
Firebox Management in WatchGuard Cloud:::AMER Operational
Firebox Configuration:::AMER Operational
Firebox Live Status:::AMER Operational
WatchGuard WebBlocker Service:::AMER Operational
Firebox Management in WatchGuard Cloud:::EMEA Operational
Firebox Configuration:::EMEA Operational
Firebox Live Status:::EMEA Operational
WatchGuard WebBlocker Service:::EMEA Operational
Firebox Management in WatchGuard Cloud:::APAC Operational
Firebox Configuration:::APAC Operational
Firebox Live Status:::APAC Operational
WatchGuard WebBlocker Service:::APAC Operational
Access Point Management in WatchGuard Cloud:::AMER Operational
Access Point Configuration:::AMER Operational
Access Point Live Status:::AMER Operational
Access Point Management in WatchGuard Cloud:::EMEA Operational
Access Point Configuration:::EMEA Operational
Access Point Live Status:::EMEA Operational
Access Point Management in WatchGuard Cloud:::APAC Operational
Access Point Configuration:::APAC Operational
Access Point Live Status:::APAC Operational
ThreatSync:::AMER Degraded Performance
90 days ago
100.0 % uptime
Today
Event Analysis and Threat Detection:::AMER Operational
90 days ago
100.0 % uptime
Today
Incident Persistence:::AMER Degraded Performance
90 days ago
100.0 % uptime
Today
Event Collection:::AMER Operational
90 days ago
100.0 % uptime
Today
Manual Remediation:::AMER Operational
90 days ago
100.0 % uptime
Today
Automated Remediation:::AMER Operational
90 days ago
100.0 % uptime
Today
Policy Management:::AMER Operational
90 days ago
100.0 % uptime
Today
Blocked-Sites Management:::AMER Operational
90 days ago
100.0 % uptime
Today
Audit-Record Generation:::AMER Operational
90 days ago
100.0 % uptime
Today
Notification Management:::AMER Operational
90 days ago
100.0 % uptime
Today
Data Access:::AMER Operational
ThreatSync:::EMEA Operational
90 days ago
100.0 % uptime
Today
Event Analysis and Threat Detection:::EMEA Operational
90 days ago
100.0 % uptime
Today
Incident Persistence:::EMEA Operational
90 days ago
100.0 % uptime
Today
Event Collection:::EMEA Operational
90 days ago
100.0 % uptime
Today
Manual Remediation:::EMEA Operational
90 days ago
100.0 % uptime
Today
Automated Remediation:::EMEA Operational
90 days ago
100.0 % uptime
Today
Policy Management:::EMEA Operational
90 days ago
100.0 % uptime
Today
Blocked-Sites Management:::EMEA Operational
90 days ago
100.0 % uptime
Today
Audit-Record Generation:::EMEA Operational
90 days ago
100.0 % uptime
Today
Notification Management:::EMEA Operational
90 days ago
100.0 % uptime
Today
Data Access:::EMEA Operational
ThreatSync:::APAC Operational
90 days ago
100.0 % uptime
Today
Event Analysis and Threat Detection:::APAC Operational
90 days ago
100.0 % uptime
Today
Incident Persistence:::APAC Operational
90 days ago
100.0 % uptime
Today
Event Collection:::APAC Operational
90 days ago
100.0 % uptime
Today
Manual Remediation:::APAC Operational
90 days ago
100.0 % uptime
Today
Automated Remediation:::APAC Operational
90 days ago
100.0 % uptime
Today
Policy Management:::APAC Operational
90 days ago
100.0 % uptime
Today
Blocked-Sites Management:::APAC Operational
90 days ago
100.0 % uptime
Today
Audit-Record Generation:::APAC Operational
90 days ago
100.0 % uptime
Today
Notification Management:::APAC Operational
90 days ago
100.0 % uptime
Today
Data Access:::APAC Operational
ThreatSync+:::AMER Operational
90 days ago
100.0 % uptime
Today
Ingestion:::AMER Operational
90 days ago
100.0 % uptime
Today
Analytics:::AMER Operational
90 days ago
100.0 % uptime
Today
Rule Engine:::AMER Operational
90 days ago
100.0 % uptime
Today
API Service:::AMER Operational
90 days ago
100.0 % uptime
Today
Provisioning:::AMER Operational
90 days ago
100.0 % uptime
Today
Reports:::AMER Operational
90 days ago
100.0 % uptime
Today
UI:::AMER Operational
90 days ago
100.0 % uptime
Today
ThreatSync+:::EMEA Operational
90 days ago
100.0 % uptime
Today
Ingestion:::EMEA Operational
90 days ago
100.0 % uptime
Today
Analytics:::EMEA Operational
90 days ago
100.0 % uptime
Today
Rule Engine:::EMEA Operational
90 days ago
100.0 % uptime
Today
API Service:::EMEA Operational
90 days ago
100.0 % uptime
Today
Provisioning:::EMEA Operational
90 days ago
100.0 % uptime
Today
Reports:::EMEA Operational
90 days ago
100.0 % uptime
Today
UI:::EMEA Operational
90 days ago
100.0 % uptime
Today
ThreatSync+:::APAC Operational
90 days ago
100.0 % uptime
Today
Ingestion:::APAC Operational
90 days ago
100.0 % uptime
Today
Analytics:::APAC Operational
90 days ago
100.0 % uptime
Today
Rule Engine:::APAC Operational
90 days ago
100.0 % uptime
Today
API Service:::APAC Operational
90 days ago
100.0 % uptime
Today
Provisioning:::APAC Operational
90 days ago
100.0 % uptime
Today
Reports:::APAC Operational
90 days ago
100.0 % uptime
Today
UI:::APAC Operational
90 days ago
100.0 % uptime
Today
WatchGuard Cloud Visibility:::AMER Operational
Log Search and Log Manager:::AMER Operational
Dashboards and Reports:::AMER Operational
WatchGuard Cloud Visibility:::EMEA Operational
Log Search and Log Manager:::EMEA Operational
Dashboards and Reports:::EMEA Operational
WatchGuard Cloud Visibility:::APAC Operational
Log Search and Log Manager:::APAC Operational
Dashboards and Reports:::APAC Operational
WatchGuard.com:::CORE Operational
Main Website:::CORE Operational
WatchGuard.com SSO (WGID):::CORE Operational
Account and User Administration:::CORE Operational
Activations:::CORE Operational
WatchGuard Business Sites:::CORE Operational
Learning Center:::CORE Operational
Partner Portal:::CORE Operational
Software Downloads:::CORE Operational
Support Center:::CORE Operational
Technical Search:::CORE Operational
Panda Endpoint Security:::GLOBE Operational
90 days ago
100.0 % uptime
Today
Administration:::GLOBE Operational
Console:::GLOBE Operational
90 days ago
100.0 % uptime
Today
Protection:::GLOBE Operational
90 days ago
100.0 % uptime
Today
DNSWatch:::AMER Operational
DNS:::AMER Operational
Go Client API:::AMER Operational
DNSWatch:::EMEA Operational
DNS:::EMEA Operational
Go Client API:::EMEA Operational
DNSWatch:::APAC Operational
DNS:::APAC Operational
Go Client API:::APAC Operational
DNSWatch:::GLOBE Operational
90 days ago
100.0 % uptime
Today
Dashboard:::GLOBE Operational
90 days ago
100.0 % uptime
Today
Blackhole:::GLOBE Operational
90 days ago
100.0 % uptime
Today
Content Filtering:::GLOBE Operational
90 days ago
100.0 % uptime
Today
Firebox Registrations:::GLOBE Operational
90 days ago
100.0 % uptime
Today
Distributor Services:::GLOBE Operational
Subscription Billing:::GLOBE Operational
Managed Services:::AMER Operational
90 days ago
100.0 % uptime
Today
Customer Case Management:::AMER Operational
90 days ago
100.0 % uptime
Today
Data Ingestion:::AMER Operational
Managed Services Portal:::AMER Operational
90 days ago
100.0 % uptime
Today
Managed Services:::EMEA Operational
90 days ago
100.0 % uptime
Today
Customer Case Management:::EMEA Operational
90 days ago
100.0 % uptime
Today
Data Ingestion:::EMEA Operational
Managed Services Portal:::EMEA Operational
90 days ago
100.0 % uptime
Today
WatchGuard Email Protection:::GLOBE Operational
90 days ago
100.0 % uptime
Today
Email Protection Service:::GLOBE Operational
90 days ago
100.0 % uptime
Today
Panda System Management:::GLOBE Operational
90 days ago
100.0 % uptime
Today
System Management Service:::GLOBE Operational
90 days ago
100.0 % uptime
Today
FireCloud Management:::AMER Operational
90 days ago
100.0 % uptime
Today
Configuration:::AMER Operational
90 days ago
100.0 % uptime
Today
Client Download:::AMER Operational
90 days ago
100.0 % uptime
Today
Log Search:::AMER Operational
90 days ago
100.0 % uptime
Today
Reports:::AMER Operational
90 days ago
100.0 % uptime
Today
FireCloud Management:::EMEA Operational
90 days ago
100.0 % uptime
Today
Configuration:::EMEA Operational
90 days ago
100.0 % uptime
Today
Client Download:::EMEA Operational
90 days ago
100.0 % uptime
Today
Log Search:::EMEA Operational
90 days ago
100.0 % uptime
Today
Reports:::EMEA Operational
90 days ago
100.0 % uptime
Today
FireCloud Management:::APAC Operational
90 days ago
100.0 % uptime
Today
Configuration:::APAC Operational
90 days ago
100.0 % uptime
Today
Client Download:::APAC Operational
90 days ago
100.0 % uptime
Today
Log Search:::APAC Operational
90 days ago
100.0 % uptime
Today
Reports:::APAC Operational
90 days ago
100.0 % uptime
Today
FireCloud PoPs:::AMER Operational
90 days ago
100.0 % uptime
Today
Authentication:::AMER Operational
90 days ago
100.0 % uptime
Today
Health and Connectivity:::AMER Operational
90 days ago
100.0 % uptime
Today
Security Services:::AMER Operational
90 days ago
100.0 % uptime
Today
DNS:::AMER Operational
90 days ago
100.0 % uptime
Today
FireCloud PoPs:::EMEA Operational
90 days ago
100.0 % uptime
Today
Authentication:::EMEA Operational
90 days ago
100.0 % uptime
Today
Health and Connectivity:::EMEA Operational
90 days ago
100.0 % uptime
Today
Security Services:::EMEA Operational
90 days ago
100.0 % uptime
Today
DNS:::EMEA Operational
90 days ago
100.0 % uptime
Today
FireCloud PoPs:::APAC Operational
90 days ago
100.0 % uptime
Today
Authentication:::APAC Operational
90 days ago
100.0 % uptime
Today
Health and Connectivity:::APAC Operational
90 days ago
100.0 % uptime
Today
Security Services:::APAC Operational
90 days ago
100.0 % uptime
Today
DNS:::APAC Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Managed Services Maintenance - Global Mar 7, 2026 18:00-22:00 UTC

WatchGuard will be performing a scheduled maintenance on our Managed Services Backend Pipeline on March 7th, 2026 at 18:00 UTC. The maintenance window is expected to last 4 hours.


Impact:

During this window, there may be temporary delays in alert processing for certain cloud-based integrations.


Following the maintenance, systems will be fully validated and normal operations will resume. Any delayed data will be processed in accordance with standard procedures.


We recommend customers follow their usual security best practices during this time.


We apologize for any inconvenience and appreciate your understanding and cooperation. If you have any questions or need further assistance, please do not hesitate to contact our support team.
Posted on Mar 03, 2026 - 20:35 UTC
Mar 5, 2026
2026-03-04 - AMER - ThreatSync and MDR Ingestion Delay
Resolved - We are no longer experiencing alerts on ThreatSync/MDR ingestion services and this incident is now resolved. The systems are operating normally at this time.
Mar 5, 06:22 UTC
Update - We continue to monitor our systems as they recover. We will post our next update within four hours.
Mar 5, 04:00 UTC
Update - We continue to monitor our systems as they recover. We will post our next update within three hours.
Mar 5, 01:13 UTC
Monitoring - We have resolved the issue and are now monitoring our systems as they return to normal operation. We will post our next update within three hours.
Mar 4, 22:31 UTC
Update - We are still working hard to resolve the issue. We will post our next update within three hours.
Mar 4, 21:57 UTC
Update - We are still working hard to resolve the issue. We will post our next update within two hours.
Mar 4, 19:50 UTC
Identified - We have identified the issue and are working to resolve it. We will post out next update within an hour.
Mar 4, 18:51 UTC
Investigating - We are experiencing an issue causing delays in ThreatSync ingestion, which is also impacting MDR ingestion. MDR relies on ThreatSync for the following data sources:

- Firebox

- AuthPoint

- NDR

We'll post our next update within an hour.
Mar 4, 17:53 UTC
Mar 4, 2026
Mar 3, 2026

No incidents reported.

Mar 2, 2026

No incidents reported.

Mar 1, 2026

No incidents reported.

Feb 28, 2026

No incidents reported.

Feb 27, 2026

No incidents reported.

Feb 26, 2026

No incidents reported.

Feb 25, 2026

No incidents reported.

Feb 24, 2026

No incidents reported.

Feb 23, 2026
Panda System Management Maintenance - Global
Completed - The scheduled maintenance has been completed.
Feb 23, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 21:00 UTC
Scheduled - WatchGuard will begin rolling out a new version of Systems Management (PCSM) beginning on 20 February 2026, starting at 21:00 UTC. The rollout is expected to be completed by 23 February 2026 09:00 UTC.

This version includes new filters to identify devices, new permissions for device approvals, the ability to search for alert content and other improvements.

During the rollout, there may be brief periods when agent connectivity could be lost, and you might not be able to access the PCSM user interface.
Feb 11, 14:40 UTC
Feb 22, 2026

No incidents reported.

Feb 21, 2026

No incidents reported.

Feb 20, 2026
Feb 19, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage
Copyright © 1996-2025 WatchGuard Technologies, Inc. All Rights Reserved.