All Systems Operational
WatchGuard Cloud Platform:::AMER ? Operational
Web UI Login:::AMER Operational
Account Administration:::AMER Operational
Operator Administration:::AMER Operational
Inventory Administration:::AMER Operational
WatchGuard Cloud Platform:::EMEA ? Operational
Web UI Login:::EMEA Operational
Account Administration:::EMEA Operational
Operator Administration:::EMEA Operational
Inventory Administration:::EMEA Operational
WatchGuard Cloud Platform:::APAC ? Operational
Web UI Login:::APAC Operational
Account Administration:::APAC Operational
Operator Administration:::APAC Operational
Inventory Administration:::APAC Operational
AuthPoint Administration:::AMER ? Operational
Account Administration:::AMER Operational
User and Token Administration:::AMER Operational
Reporting:::AMER Operational
AuthPoint Administration:::EMEA ? Operational
Account Administration:::EMEA Operational
User and Token Administration:::EMEA Operational
Reporting:::EMEA Operational
AuthPoint Administration:::APAC ? Operational
Account Administration:::APAC Operational
User and Token Administration:::APAC Operational
Reporting:::APAC Operational
AuthPoint Authentication:::AMER ? Operational
RADIUS:::AMER Operational
SAML:::AMER Operational
Logon Agents:::AMER Operational
ADFS:::AMER Operational
RDWeb:::AMER Operational
Firebox:::AMER Operational
API:::AMER Operational
AuthPoint Authentication:::EMEA ? Operational
RADIUS:::EMEA Operational
SAML:::EMEA Operational
Logon Agents:::EMEA Operational
ADFS:::EMEA Operational
RDWeb:::EMEA Operational
Firebox:::EMEA Operational
API:::EMEA Operational
AuthPoint Authentication:::APAC ? Operational
RADIUS:::APAC Operational
SAML:::APAC Operational
Logon Agents:::APAC Operational
ADFS:::APAC Operational
RDWeb:::APAC Operational
Firebox:::APAC Operational
API:::APAC Operational
Firebox Management in WatchGuard Cloud:::AMER Operational
90 days ago
100.0 % uptime
Today
Firebox Configuration:::AMER ? Operational
90 days ago
100.0 % uptime
Today
Firebox Management in WatchGuard Cloud:::EMEA Operational
90 days ago
100.0 % uptime
Today
Firebox Configuration:::EMEA ? Operational
90 days ago
100.0 % uptime
Today
Firebox Management in WatchGuard Cloud:::APAC Operational
90 days ago
100.0 % uptime
Today
Firebox Configuration:::APAC ? Operational
90 days ago
100.0 % uptime
Today
Access Point Management in WatchGuard Cloud:::AMER Operational
90 days ago
100.0 % uptime
Today
Access Point Configuration:::AMER ? Operational
90 days ago
100.0 % uptime
Today
Access Point Management in WatchGuard Cloud:::EMEA Operational
90 days ago
100.0 % uptime
Today
Access Point Configuration:::EMEA ? Operational
90 days ago
100.0 % uptime
Today
Access Point Management in WatchGuard Cloud:::APAC Operational
90 days ago
100.0 % uptime
Today
Access Point Configuration:::APAC ? Operational
90 days ago
100.0 % uptime
Today
Threat Detection and Response:::AMER Operational
Scoring:::AMER Operational
Administration:::AMER Operational
Threat Detection and Response:::EMEA Operational
Scoring:::EMEA Operational
Administration:::EMEA Operational
Threat Detection and Response:::APAC Operational
Scoring:::APAC Operational
Administration:::APAC Operational
WatchGuard Cloud Visibility:::AMER ? Operational
Log Search and Log Manager:::AMER Operational
Dashboards and Reports:::AMER Operational
WatchGuard Cloud Visibility:::EMEA ? Operational
Log Search and Log Manager:::EMEA Operational
Dashboards and Reports:::EMEA Operational
WatchGuard Cloud Visibility:::APAC ? Operational
Log Search and Log Manager:::APAC Operational
Dashboards and Reports:::APAC Operational
WatchGuard.com:::CORE Operational
Main Website:::CORE Operational
WatchGuard.com SSO (WGID):::CORE Operational
WatchGuard Support:::CORE Operational
Support Case Portal:::CORE Operational
Technical Search:::CORE Operational
Learning Center:::CORE Operational
Panda Endpoint Security:::GLOBE Operational
Administration:::GLOBE Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
AuthPoint External Identities database version will be upgraded.
Maintenance Window: 2 hours

User Impact: The AuthPoint External Identities actions, like create, update, delete, check connection, group sync, advanced query and start synchronization could be unstable during this update.

Posted on Jan 26, 2023 - 15:10 UTC
We will be performing device database maintenance on the WatchGuard Cloud APAC region on 3 February 2023 at 16:00 UTC.
The maintenance window is approximately 1 hour.
Impact: During the maintenance window, you might see errors in Device Status tiles on the dashboards, and you might be unable to manage devices or schedule new reports. We expect these service interruptions to be less than 30 minutes.

Posted on Feb 03, 2023 - 16:00 UTC
WatchGuard Cloud - Device Database Maintenance - EMEA Feb 3, 2023 23:00 - Feb 4, 2023 00:00 UTC
We will be performing device database maintenance on the WatchGuard Cloud EMEA region on 3 February 2023 at 23:00 UTC.
The maintenance window is approximately 1 hour.
Impact: During the maintenance window, you might see errors in Device Status tiles on the dashboards, and you might be unable to manage devices or schedule new reports. We expect these service interruptions to be less than 30 minutes.

Posted on Jan 31, 2023 - 15:35 UTC
We will be performing device database maintenance on the WatchGuard Cloud AMER region on 5 February 2023 at 03:00 AM UTC.
The maintenance window is approximately 1 hour.
Impact: During the maintenance window, you might see errors in Device Status tiles on the dashboards, and you might be unable to manage devices or schedule new reports. We expect these service interruptions to be less than 30 minutes.

Posted on Jan 31, 2023 - 15:38 UTC
AuthPoint External Identities database version will be upgraded.
Maintenance Window: 2 hours

User Impact: The AuthPoint External Identities actions, like create, update, delete, check connection, group sync, advanced query and start synchronization could be unstable during this update.

Posted on Jan 26, 2023 - 15:12 UTC
Past Incidents
Feb 1, 2023

No incidents reported today.

Jan 31, 2023

No incidents reported.

Jan 30, 2023
Completed - The scheduled maintenance has been completed.
Jan 30, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 30, 17:02 UTC
Scheduled - AuthPoint External Identities database version will be upgraded.
Maintenance Window: 2 hours

User Impact: The AuthPoint External Identities actions, like create, update, delete, check connection, group sync, advanced query and start synchronization could be unstable during this update.

Jan 26, 15:03 UTC
Jan 29, 2023
Resolved - We are no longer experiencing alerts on our Tier1 User Manager service and this incident is now resolved. The service is operating normally at this time.
Jan 29, 18:58 UTC
Monitoring - Our systems show the alerts on the user management service are returning to normal and we're monitoring to ensure system stability. We'll post our next update in 30 minutes, if not sooner.
Jan 29, 18:53 UTC
Identified - We continue to work on alerts on the user management service and have identified the issue. Our teams are working to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in 60 minutes, if not sooner.
Jan 29, 18:35 UTC
Investigating - We're investigating alerts on the user management service. Once we determine the impact and scale of these errors we'll post our next update in 30 minutes, if not sooner.
Jan 29, 18:20 UTC
Jan 28, 2023
Completed - The scheduled maintenance has been completed.
Jan 28, 18:31 UTC
Update - Operation completed in APAC
Jan 27, 22:26 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 15:00 UTC
Scheduled - WatchGuard Cloud will perform a license migration operation before ThreatSync GA.

Schedule: This is scheduled to occur from Friday 27 January through Monday 30 January.

Impact: This operation will result in alerts and audit log entries for a Firebox TSS service called WatchGuard EDR Core. WatchGuard EDR Core is a replacement for the TDR Host Sensor and is based on WatchGuard Endpoint Security technology. You cannot manage your EDR Core license in WatchGuard Cloud until the ThreatSync GA date. Do not be alarmed by these alerts or audit logs.
This is expected and a temporary user experience that will only exist until ThreatSync GA.

Jan 26, 14:48 UTC
Jan 27, 2023
Jan 26, 2023

No incidents reported.

Jan 25, 2023
Postmortem - Read details
Jan 25, 17:53 UTC
Resolved - We are no longer experiencing problems with our 3rd party infrastructure provider and this incident is now resolved. WatchGuard Cloud Platform and WatchGuard.com are operating normally at this time.

Again, we apologize for any impact this may have had on you or your customers.

Jan 25, 11:20 UTC
Update - Our systems show reports of 3rd party service provider connectivity issues are returning to normal and we're monitoring to ensure system stability. We'll post our next update in 30 minutes, if not sooner.
Jan 25, 10:22 UTC
Monitoring - Our systems show reports of 3rd party service provider connectivity issues are returning to normal and we're monitoring to ensure system stability. We'll post our next update in 30 minutes, if not sooner.
Jan 25, 09:44 UTC
Update - The cause of the outage has been identified. It was triggered by a known networking outage. With our third party cloud vendor.Their status page has not been updated as of yet to however services appear to be coming back online. We are continuing to test and discover if any other services might still be down. We will update again in 30 mins or earlier.
Jan 25, 09:30 UTC
Identified - The issue has been identified and a fix is being implemented.
Jan 25, 09:18 UTC
Update - We are continuing to investigate this issue.
Jan 25, 09:07 UTC
Investigating - One of our 3rd party infrastructure providers is experiencing a global networking issue causing several Watchguard cloud services to be degraded, we are working with them to resolve the issue. We will post further updates in the next 30 minutes or earlier.
Jan 25, 09:03 UTC
Jan 24, 2023

No incidents reported.

Jan 23, 2023

No incidents reported.

Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.

Jan 20, 2023
Resolved - We are no longer experiencing problems in sending emails from WGID and this incident is now resolved. The service is operating normally at this time.
Jan 20, 14:12 UTC
Monitoring - Our systems show that sending emails from WGID are returning to normal operation and we're monitoring to ensure system stability. We'll post our next update in 30 minutes, if not sooner.
Jan 20, 13:41 UTC
Update - We continue investigating issues in sending emails from WGID. This impacts WGID services email operations for Create Account, Invite User, Forgot Password, Reset Password, and MFA enablement.
Once we determine the impact and scale of these errors we'll post our next update in 60 minutes, if not sooner.

Jan 20, 13:16 UTC
Update - We continue investigating issues in sending emails from WGID. This impacts WGID services email operations for Create Account, Invite User, Forgot Password, Reset Password, and MFA enablement.
Once we determine the impact and scale of these errors we'll post our next update in 60 minutes, if not sooner.

Jan 20, 12:15 UTC
Update - We continue investigating issues in sending emails from WGID. This impacts WGID services email operations for Create Account, Invite User, Forgot Password, Reset Password, and MFA enablement.
Once we determine the impact and scale of these errors we'll post our next update in 30 minutes, if not sooner.

Jan 20, 11:41 UTC
Update - We continue investigating issues in sending emails from WGID. This impacts WGID services email operations for Create Account, Invite User, Forgot Password, Reset Password, and MFA enablement.
Once we determine the impact and scale of these errors we'll post our next update in 30 minutes, if not sooner.

Jan 20, 11:12 UTC
Update - We continue investigating issues in sending emails from WGID. This impacts WGID services email operations for Create Account, Invite User, Forgot Password, Reset Password,MFA enablement.
Once we determine the impact and scale of these errors we'll post our next update in 30 minutes, if not sooner.

Jan 20, 10:40 UTC
Investigating - We're investigating reports of issues in sending email services from WGID. This is impacting email services for WGID functions like Create Account, Invite User/Operator, Forgot Password, Reset Password, Change Email, MFA enablement
Once we determine the impact and scale of these errors we'll post our next update in 30 minutes, if not sooner.

Jan 20, 10:05 UTC
Jan 19, 2023

No incidents reported.

Jan 18, 2023

No incidents reported.