Resolved -
We are no longer experiencing issues in the AMER Region of WatchGuard Cloud. This event is now resolved, and we'll continue to monitor for any potential recurrence. All services are operating normally at this time. We'll post a summary with the details of this event within 24hrs. We apologize for any impact this may have had on you or your customers.
Sep 28, 21:43 UTC
Monitoring -
Our systems show the AMER region of WatchGuard Cloud is returning to normal. Issues within our 3rd party infrastructure provider have been resolved. We're continuing to monitor to ensure system stability. We'll post our next update in 30min, if not sooner.
Sep 28, 21:16 UTC
Update -
We're seeing recovery across the AMER region of WatchGuard Cloud but some services and customers remain impacted by this issue. We'll post our next update in 30 minutes, if not sooner. Thank you for your continued patience.
Sep 28, 20:45 UTC
Update -
We're still seeing partial recovery in some services such as AuthPoint Authentications but many customers remain impacted by this issue. We continue to work on finding potential mitigations in our AMER region and remain in close communication with our 3rd party infrastructure provider. We'll post our next update in 30 minutes, if not sooner. Thank you for your continued patience.
Sep 28, 20:15 UTC
Update -
We're still seeing partial recovery in some services such as AuthPoint Authentications but many customers remain impacted by this issue. We continue to work on potential mitigations in our AMER region and remain in close communication with our 3rd party infrastructure provider who is working to resolve their issues as well. We'll post our next update in 30 minutes, if not sooner. Thank you for your patience.
Sep 28, 19:44 UTC
Update -
We're starting to see partial recovery in some services such as AuthPoint Authentications but many customers remain impacted by this issue. We are still working hard to mitigate impacts in our AMER region and remain in close communication with our 3rd party infrastructure provider who is working to resolve their issues as well. We'll post our next update in 30 minutes, if not sooner. Thank you for your patience.
Sep 28, 19:11 UTC
Update -
We are still working hard to mitigate impacts in our AMER region. We remain in close communication with our 3rd party infrastructure provider and they are actively working to resolve the issue. We'll post our next update in 30 minutes, if not sooner. Thank you for your patience.
Sep 28, 18:39 UTC
Identified -
A mitigation is in place to restore Web UI Login to WatchGuard Cloud in EMEA and APAC regions. We are still working hard to mitigate impacts in our AMER region. We'll post our next update in 30 minutes, if not sooner. Thank you for your patience.
Sep 28, 18:07 UTC
Update -
We've identified issues with our 3rd party infrastructure provider. We're working to mitigate the impact to the WatchGuard Cloud. We'll post our next update in 30min, if not sooner.
Sep 28, 17:39 UTC
Update -
We are continuing to investigate this issue.
Sep 28, 17:14 UTC
Investigating -
We're investigating reports of issues in the WatchGuard Cloud. Once we determine the impact and scale of these potential issues we'll post our next update in 30min, if not sooner.
Sep 28, 17:04 UTC