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The services responsible for generating Firebox reports have recovered and are now operational. Our team is actively monitoring the service health as it catches up on processing the missing report data. While the services are catching up, customers may notice missing data in their Firebox reports.
We'll post our next update in 3 hours, if not sooner.
Posted Nov 07, 2026 - 00:31 UTC
Investigating
At approximately 10:30 PM UTC, the services responsible for generating Firebox reports have stopped processing data in the Americas region. As a result, data in Firebox reports is unavailable from 10:30 PM UTC forward. Data from before 11:30 PM UTC is unaffected. Our teams are working to restore normal operations, and we apologize for the impact this event has caused. We'll post our next update in 3 hours, if not sooner.
Posted Nov 07, 2026 - 00:09 UTC
This incident affects: WatchGuard Cloud Visibility:::AMER (Dashboards and Reports:::AMER).