2025-07-21 - APAC - Authentication Service stops applying Network location policy to bypass MFA

Incident Report for WatchGuard Technologies

Resolved

We are no longer experiencing alerts on Authpoint Authentication service and this incident is now resolved. The service is operating normally at this time.
Posted Jul 21, 2025 - 07:02 UTC

Monitoring

Our systems show on Authpoint Authentication service are returning to normal and we're monitoring to ensure system stability. We'll post our next update in 30 minutes, if not sooner.
Posted Jul 21, 2025 - 06:34 UTC

Identified

We continue to work on Authpoint Authentication service stops applying Network location policy and have identified the issue. Our teams are working to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in 30 minutes, if not sooner
Posted Jul 21, 2025 - 06:06 UTC

Investigating

We're investigating alerts on Authpoint Authentication service stops applying Network location policy. Once we determine the impact and scale of these errors we'll post our next update in 30 minutes, if not sooner.
Posted Jul 21, 2025 - 05:38 UTC
This incident affected: AuthPoint Authentication:::APAC (RADIUS:::APAC, SAML:::APAC, Logon Agents:::APAC, ADFS:::APAC, RDWeb:::APAC, Firebox:::APAC, API:::APAC, Password Vault:::APAC).