2024-03-01 - EMEA & APAC - DNSWatchGo Client API performance issues
Incident Report for WatchGuard Technologies
Resolved
We are no longer experiencing issues with DNSWatch Go Client API and this event is now resolved. We apologize for any impact this may have had on you or your customers.
Posted Mar 01, 2024 - 12:33 UTC
Monitoring
We are no longer experiencing issues with the DNSWatch Go Client API in EMEA region. A fix has been implemented and we're monitoring to ensure system stability. We'll post our next update in 30 minutes, if not sooner.
Posted Mar 01, 2024 - 11:34 UTC
Update
We continue to work on DNSWatchGO API performance issues in EMEA. Our teams are deploying a fix to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in 1 hour, if not sooner.
Posted Mar 01, 2024 - 10:30 UTC
Update
DNSWatchGO API show nominal performance in APAC we're monitoring to ensure system stability, delays in EMEA are still experienced. We'll post our next update in 30 minutes if not sooner.
Posted Mar 01, 2024 - 09:34 UTC
Identified
We continue to work on DNSWatchGO API performance issues and have identified the issue. Our teams are working to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in 1 hour, if not sooner.
Posted Mar 01, 2024 - 09:14 UTC
Update
Our team is still working on investigating the root cause of the performance issue. We'll post our next update in 1 hour, if not sooner.
Posted Mar 01, 2024 - 08:17 UTC
Investigating
We were alerted about degraded performance (increased latency of about 2 secs) in the DNSWatchGO in EMEA & APAC regions. Our team is working on fixing the issue. We'll post our next update in 1 hour, if not sooner.
Posted Mar 01, 2024 - 07:13 UTC
This incident affected: DNSWatch:::EMEA (Go Client API:::EMEA) and DNSWatch:::APAC (Go Client API:::APAC).