2025-04-02 - GLOBAL - Issues with New Product Activations

Incident Report for WatchGuard Technologies

Resolved

We are no longer experiencing errors and this incident is now resolved. The service is operating normally at this time.
Posted Apr 02, 2025 - 22:26 UTC

Monitoring

We've identified and addressed the issue, and are now monitoring to ensure system stability. We'll post our next update in 1 hour, if not sooner.
Posted Apr 02, 2025 - 21:00 UTC

Update

We are continuing to investigate this issue. We'll post our next update in 2 hours, if not sooner.
Posted Apr 02, 2025 - 20:20 UTC

Update

We are continuing to investigate this issue.
Posted Apr 02, 2025 - 19:18 UTC

Investigating

We're investigating issues with new product activations showing in WatchGuard Cloud. Our teams are working to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in 2 hours, if not sooner.
Posted Apr 02, 2025 - 18:30 UTC
This incident affected: Distributor Services:::GLOBE (Subscription Billing:::GLOBE) and WatchGuard.com:::CORE (Activations:::CORE).