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Our system shows that authentication services are returning to normal operations. We will continue monitoring the performance of AuthPoint Authentication services. Again we apologize for any impact this may have had on you or your customers. We’ll post our next update if we have any new information.
Posted Oct 23, 2024 - 10:12 UTC
Monitoring
Our system shows that errors have returned to normal, and we continue monitoring the performance of AuthPoint Authentication services. We remain engaged and continue to investigate this issue. We’ll post our next update if we have any new information. Thank you for your continued patience!
Posted Oct 22, 2024 - 21:26 UTC
Update
We are still facing issues with AuthPoint authentication. Our monitoring shows that login through OTP is returning to normal. Again we apologize for any impact this may have had on you or your customers. We’ll post our next update if we have any new information.
Posted Oct 22, 2024 - 18:46 UTC
Update
We are still investigating the AuthPoint Authentication issues. Our monitoring indicates that login through OTP is returning to normal. We'll post our next update in 1 hour, if not sooner.
Posted Oct 22, 2024 - 17:46 UTC
Update
We are still working hard to resolve the SAML login errors and the intermittent issues with push notifications. We'll post our next update in 1 hour, if not sooner. Thanks for your patience.
Posted Oct 22, 2024 - 16:45 UTC
Update
In addition to the SAML login errors in the AMER region, we are now experiencing intermittent issues with push notifications. Our team is investigating both issues to implement a resolution as quickly as possible. We'll post our next update in 1 hour, if not sooner.
Posted Oct 22, 2024 - 15:47 UTC
Update
We have identified that the errors are occurring specifically with SAML logins in the AMER region, while other regions are operating normally. Our teams are working to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in 1 hour, if not sooner.
Posted Oct 22, 2024 - 14:46 UTC
Investigating
We're investigating errors occurring occurring while logging into the IDP portal. We'll post our next update in 1 hour, if not sooner. Thanks for your patience.
Posted Oct 22, 2024 - 14:30 UTC
Update
Our authentication service is returning to normal after the mitigation measures taken by the team, WGC logins should not be longer impacted, and we're monitoring to ensure system stability. We'll post our next update in 30 minutes, if not sooner.
Posted Oct 22, 2024 - 13:58 UTC
Update
The current issue is also affecting Watchguard Cloud Login in AMER. Our teams are still working hard to find the root cause of the issue. We are actively monitoring system stability. Push notifications in EMEA are improving performance.
Posted Oct 22, 2024 - 12:58 UTC
Update
Our teams are still working hard to find the root cause of the issue. We are actively monitoring system stability. We’ll post our next update if we have any new information
Posted Oct 22, 2024 - 11:39 UTC
Update
Our teams are still working hard to find the root cause of the issue. We are actively monitoring system stability. We’ll post our next update if we have any new information
Posted Oct 22, 2024 - 11:31 UTC
Update
We're seeing some delays in push notifications for IDP where the push replies could be slightly delayed in EMEA and AMER regions. Our teams are investigating potential causes and solutions. Thank you for your continued patience, and we'll post our next update in 1 hour, if not sooner.
Posted Oct 22, 2024 - 10:06 UTC
Update
We have resolved the intermittent issues with delayed push notifications, and everything is now operating normally. If you are still experiencing problems with RADIUS authentications, please contact WatchGuard support. Thank you for your patience.
Posted Oct 21, 2024 - 19:41 UTC
Update
Our teams have continued to monitor this issue and services are operating normally. If you are still experiencing issues with RADIUS authentications, please contact WatchGuard support. Again we apologize for any impact this may have had on you or your customers.
Posted Oct 21, 2024 - 16:14 UTC
Update
The service is operating normally at this time, and we are actively monitoring the system. If you are still experiencing issues with RADIUS authentications, please contact WatchGuard support. We apologize for the impact this event has caused. We’ll post our next update if we have any new information. Thank you for your patience.
Posted Oct 21, 2024 - 02:36 UTC
Update
We are still working to find the root cause of the issue, but services are currently operating normally, and we are actively monitoring system stability. We'll post our next update in 1 hour, if not sooner.
Posted Oct 21, 2024 - 01:35 UTC
Monitoring
We have mitigated the issue with our recent fix, and services are now operating normally. Our team remains engaged and continues to investigate the issue. We'll post our next update in 1 hour, if not sooner. Thanks for your patience.
Posted Oct 21, 2024 - 00:34 UTC
Update
We are still working hard to address the recurring issues with MFA push notifications and timeouts in both the EU and US. Our team is actively investigating the root causes and potential solutions. Thank you for your understanding. We'll post our next update in 1 hour, if not sooner.
Posted Oct 20, 2024 - 23:24 UTC
Update
We have implemented a temporary fix in the US, and operations are now functioning normally. Our team is currently working on applying the same fix in the EU. We'll post our next update in 1 hour, if not sooner.
Posted Oct 20, 2024 - 22:26 UTC
Update
We are still working hard to resolve the MFA push notification and timeout issues. Our team is investigating potential causes and solutions. Thank you for your continued patience, and we'll post our next update in 1 hour, if not sooner.
Posted Oct 20, 2024 - 21:22 UTC
Update
We are still working hard to identify the issue with MFA push notifications and timeouts. Our team is making progress, and we appreciate your continued patience. We'll post our next update in 1 hour, if not sooner. Thank you!
Posted Oct 20, 2024 - 20:20 UTC
Update
We continue to work on the MFA push notifications and timeout issues, which are currently affecting users in the EU and US only. We’ll post our next update in 30 minutes, if not sooner.
Posted Oct 20, 2024 - 19:48 UTC
Investigating
We're currently investigating the issue where users are not receiving MFA push notifications or are experiencing timeouts even after approval. Once we determine the impact and scale of these potential issues, we'll post our next update in 30 minutes, if not sooner.
Posted Oct 20, 2024 - 19:16 UTC
This incident affects: AuthPoint Authentication:::AMER (SAML:::AMER, Firebox:::AMER), AuthPoint Authentication:::EMEA (SAML:::EMEA), and AuthPoint Authentication:::APAC (SAML:::APAC).