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Our ThreatSync Service has now caught up and the service is responding normally. This incident is now resolved. Thank you for your patience.
Posted Mar 07, 2025 - 02:30 UTC
Update
We continue to catch up and expect to be caught up within the next hour or so. We will post an update then, if not sooner.
Posted Mar 07, 2025 - 01:42 UTC
Update
We are no longer experiencing errors with our ThreatSync Service. However, customers may experience delays in the execution of automated polices. We will continue to monitor the service until it's caught up and post our next update in 2 hours, if not sooner.
Posted Mar 06, 2025 - 23:46 UTC
Monitoring
Our systems show errors with our ThreatSync Service are returning to normal. We're monitoring to ensure system stability and will post our next update in 30 minutes, if not sooner.
Posted Mar 06, 2025 - 23:13 UTC
Update
We are still working hard to resolve this event. We'll post our next update in 60 minutes, if not sooner.
Posted Mar 06, 2025 - 22:38 UTC
Investigating
We're investigating errors with our ThreatSync Service. Once we determine the impact and scale of these potential issues we'll post our next update in 30 minutes, if not sooner.
Posted Mar 06, 2025 - 22:01 UTC
This incident affected: ThreatSync:::EMEA (Event Analysis and Threat Detection:::EMEA, Incident Persistence:::EMEA, Event Collection:::EMEA, Manual Remediation:::EMEA, Automated Remediation:::EMEA, Policy Management:::EMEA, Blocked-Sites Management:::EMEA, Audit-Record Generation:::EMEA, Notification Management:::EMEA, Data Access:::EMEA) and ThreatSync:::AMER (Event Analysis and Threat Detection:::AMER, Incident Persistence:::AMER, Event Collection:::AMER, Manual Remediation:::AMER, Automated Remediation:::AMER, Policy Management:::AMER, Blocked-Sites Management:::AMER, Audit-Record Generation:::AMER, Notification Management:::AMER, Data Access:::AMER).