2025-01-09 - GLOBAL - Issues with New Product Activations

Incident Report for WatchGuard Technologies

Resolved

We are no longer experiencing errors and this incident is now resolved. The service is operating normally at this time.
Posted Jan 09, 2025 - 18:45 UTC

Monitoring

We've addressed the issue and are now monitoring to ensure system stability. We'll post our next update in 30 minutes, if not sooner.
Posted Jan 09, 2025 - 18:24 UTC

Identified

We've identified the issue and are now working on implementing a solution. We'll post our next update in 1 hour, if not sooner.
Posted Jan 09, 2025 - 18:15 UTC

Update

We're still investigating the issue. We apologize for the impact that this event may be causing. We'll post our next update in 2 hours, if not sooner.
Posted Jan 09, 2025 - 18:01 UTC

Investigating

We're investigating reports of issues with new product activations showing in WatchGuard Cloud. Our teams are working to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in 2 hours, if not sooner
Posted Jan 09, 2025 - 15:37 UTC
This incident affected: WatchGuard.com:::CORE (Activations:::CORE).