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This incident has been resolved and the service is operating normally at this time. We apologize for any impact this may have had on you or your customers.
Posted Jul 01, 2025 - 23:56 UTC
Monitoring
A fix has been successfully implemented. Our systems show alerts on new account creation and password reset service are returning to normal and we're monitoring to ensure system stability. We'll post our next update in 30 minutes, if not sooner.
Posted Jul 01, 2025 - 23:29 UTC
Investigating
We're currently investigating an issue affecting new account creation and password reset functionality. We'll post our next update in 60 minutes, if not sooner.
Posted Jul 01, 2025 - 22:26 UTC
This incident affected: WatchGuard Cloud Platform:::AMER (Operator Administration:::AMER), WatchGuard Cloud Platform:::EMEA (Operator Administration:::EMEA), and WatchGuard Cloud Platform:::APAC (Operator Administration:::APAC).