2025-02-28 - APAC - Firebox log reporting timing out

Incident Report for WatchGuard Technologies

Resolved

We are no longer experiencing alerts on Firebox log reporting service and this incident is now resolved. The service is operating normally at this time.
Posted Feb 28, 2025 - 08:19 UTC

Monitoring

Our systems show alerts on Firebox log reporting service are returning to normal and we're monitoring to ensure system stability. We'll post our next update in 30 minutes, if not sooner.
Posted Feb 28, 2025 - 07:24 UTC

Identified

We continue to work on Firebox log reporting service and have identified the issue. Our teams are working to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in 30 minutes, if not sooner.
Posted Feb 28, 2025 - 06:36 UTC

Investigating

We're investigating alerts on Firebox log reporting service. Once we determine the impact and scale of these errors we'll post our next update in 30 minutes, if not sooner.
Posted Feb 28, 2025 - 06:05 UTC
This incident affected: WatchGuard Cloud Visibility:::APAC (Dashboards and Reports:::APAC).