2026-01-27 - GLOBAL- Login Issues for MFA & SAML SSO Users

Incident Report for WatchGuard Technologies

Resolved

This incident has been resolved and the service is operating normally at this time. Again, we apologize for any impact this may have had on you or your customers.
Posted Jan 27, 2026 - 04:22 UTC

Monitoring

We are no longer experiencing login issues. The fix has been implemented, and we are continuing to monitor system performance. We’ll post our next update in 30 minutes, if not sooner.
Posted Jan 27, 2026 - 03:52 UTC

Identified

We’ve identified the issue, and a fix is being implemented. Our teams are working to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in 30min, if not sooner.
Posted Jan 27, 2026 - 03:35 UTC

Investigating

We’re currently investigating alerts related to login errors affecting some users. At this time, the issue appears to impact only users who have MFA enabled or who are logging in via SAML SSO. We'll post our next update in 30min, if not sooner.
Posted Jan 27, 2026 - 03:05 UTC
This incident affected: WatchGuard Cloud Platform:::AMER (Web UI Login:::AMER), WatchGuard Cloud Platform:::EMEA (Web UI Login:::EMEA), WatchGuard Cloud Platform:::APAC (Web UI Login:::APAC), and WatchGuard.com:::CORE (WatchGuard.com SSO (WGID):::CORE).