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We are no longer experiencing delays with Firebox dashboards and reports in the EMEA region, and this incident is now resolved. The WatchGuard Cloud reporting systems are operating normally at this time. We apologize for any inconvenience this may have caused you or your customers.
Posted Nov 11, 2026 - 19:17 UTC
Update
Our team is continuing to implement mitigation measures to address this issue. We apologize for the impact this event has caused. We'll post our next update in 2 hours, if not sooner.
Posted Nov 11, 2026 - 17:02 UTC
Update
Our team is continuing to implement mitigation measures to address this issue. We will provide our next update in 1 hour, or sooner if additional information becomes available.
Posted Nov 11, 2026 - 16:02 UTC
Identified
We have refined our initial assessment, and the impact is currently limited to the Visibility Dashboards and Reports component. The Account Administration component remains healthy and is operating normally. Our next update will be provided in 30 minutes, or sooner if significant progress is made.
Posted Nov 11, 2026 - 15:24 UTC
Update
We are still working hard to resolve this event. We apologize for any inconvenience this may be causing you or your customers. We will provide the next update in 30 minutes, if not sooner.
Posted Nov 11, 2026 - 14:57 UTC
Investigating
We're investigating errors in retrieving account details. Users can experience error messages on the Device summary page. Once we determine the impact and scale of these errors we'll post our next update in 30 minutes, if not sooner.
Posted Nov 11, 2026 - 14:21 UTC
This incident affected: WatchGuard Cloud Platform:::EMEA (Account Administration:::EMEA) and WatchGuard Cloud Visibility:::EMEA (Dashboards and Reports:::EMEA).