2026-07-24 - AMER - Issue with AuthPoint authentication services

Incident Report for WatchGuard Technologies

Resolved

We are no longer experiencing AuthPoint authentication services and this incident is now resolved. The service is operating normally at this time.

Posted Jul 24, 2026 - 14:24 UTC

Monitoring

Between 11:07 UTC and 12:14 UTC, we identified and resolved an issue that impacted a subset of AuthPoint authentication requests using password-only or password + MFA authentication. The service is operating normally at this time and we are monitoring to ensure system stability. We apologize for the impact this may have had on you or your customers, our next update will be posted in 60 minutes, if not sooner.

Posted Jul 24, 2026 - 13:22 UTC

This incident affected: AuthPoint Authentication:::AMER (RADIUS:::AMER, SAML:::AMER, Logon Agents:::AMER, ADFS:::AMER, RDWeb:::AMER, Firebox:::AMER, API:::AMER).