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We continue working on a service degradation affecting Panda System Management backend services on both Windows and macOS. Our engineering teams have completed development of the fix, and the new version of Panda System Management has been deployed to our staging environment, where the validation and certification process is now underway. Until the new version is available, workarounds can be used:
Windows:
- Downloading the installer directly from the management console is currently unavailable.
- Workaround: Install a previously downloaded agent. The agent will automatically update to the latest available version after installation.
macOS:
-Certain endpoint management actions, including WebRemote and other remote operations, are currently unavailable for some macOS endpoints.
-Workaround: Uninstall the existing agent, download the latest agent from the console, and reinstall it. During installation, ensure that all requested permissions are granted on the endpoint.
Updates regarding the progress of the new version through certification and deployment will be posted by October 11th, 2026, 20:00 UTC, if not sooner. We apologize for the impact this issue may have had on you or your customers, and thank you for your patience as we work on a resolution
Posted Oct 10, 2026 - 15:40 UTC
Update
We continue working on a service degradation affecting Panda System Management backend services on both Windows and macOS. Our engineering teams have identified the issue and are currently developing the fix, which will be delivered in a new version of Panda System Management. Until the new version is available, workarounds can be used:
Windows:
- Downloading the installer directly from the management console is currently unavailable.
- Workaround: Install a previously downloaded agent. The agent will automatically update to the latest available version after installation.
macOS:
-Certain endpoint management actions, including WebRemote and other remote operations, are currently unavailable for some macOS endpoints.
-Workaround: Uninstall the existing agent, download the latest agent from the console, and reinstall it. During installation, ensure that all requested permissions are granted on the endpoint.
Updates regarding the progress of the new version through development, certification and deployment will be posted by Oct 10th 2026 21:00 UTC, if not sooner. We apologise for the impact this issue may have had on you or your customers and thank you for your patience while we work on the resolution.
Posted Oct 09, 2026 - 20:43 UTC
Update
We continue to work on a service degradation affecting Panda System Management backend services in both Windows and macOS environments. Our investigation remains focused on the identified issue, and we are actively validating remediation measures to restore full service functionality. We apologise for the impact this issue may have had on you or your customers. We'll post our next update by Oct 9th 2026 21:00 UTC, if not sooner.
Posted Oct 09, 2026 - 16:52 UTC
Identified
We continue to work on a service degradation with Panda System Management backend services in both Windows and macOS environments and have identified the issue. Available workarounds are:
Windows:
- Downloading the installer directly from the management console is currently unavailable.
- Workaround: Install a previously downloaded agent. The agent will automatically update to the latest available version after installation.
macOS:
-Certain endpoint management actions, including WebRemote and other remote operations, are currently unavailable for some macOS endpoints.
-Workaround: Uninstall the existing agent, download the latest agent from the console, and reinstall it. During installation, ensure that all requested permissions are granted on the endpoint.
Our teams remain actively engaged and continue to investigate this issue to restore normal operations and we apologize for any impact this may have had on you or your customers. We'll post our next update in 2 hours, if not sooner.
Posted Oct 09, 2026 - 14:57 UTC
Update
We are still experiencing issues affecting Panda System Management backend services in both Windows and macOS environments. Available workarounds are:
Windows:
- Downloading the installer directly from the management console is currently unavailable.
- Workaround: Install a previously downloaded agent. The agent will automatically update to the latest available version after installation.
macOS:
-Certain endpoint management actions, including WebRemote and other remote operations, are currently unavailable for some macOS endpoints.
-Workaround: Uninstall the existing agent, download the latest agent from the console, and reinstall it. During installation, ensure that all requested permissions are granted on the endpoint.
We'll post our next update in 2 hours, if not sooner.
Posted Oct 09, 2026 - 12:51 UTC
Update
We continue to work on a service degradation affecting the Panda System Management backend services in both Windows and macOS environments. Available workarounds are:
Windows:
- Downloading the installer directly from the management console is currently unavailable.
- Workaround: Install a previously downloaded agent. The agent will automatically update to the latest available version after installation.
macOS:
-Certain endpoint management actions, including WebRemote and other remote operations, are currently unavailable for some macOS endpoints.
-Workaround: Uninstall the existing agent, download the latest agent from the console, and reinstall it. During installation, ensure that all requested permissions are granted on the endpoint.
Our teams remain actively engaged and continue to investigate this issue to restore normal operations and we apologize for any impact this may have had on you or your customers. We'll post our next update in 2 hours, if not sooner.
Posted Oct 09, 2026 - 10:50 UTC
Update
We are still investigating a service degradation affecting the Panda System Management backend services in both Windows and macOS environments. Available workarounds are:
Windows:
- Downloading the installer directly from the management console is currently unavailable.
- Workaround: Install a previously downloaded agent. The agent will automatically update to the latest available version after installation.
macOS:
-Certain endpoint management actions, including WebRemote and other remote operations, are currently unavailable for some macOS endpoints.
-Workaround: Uninstall the existing agent, download the latest agent from the console, and reinstall it. During installation, ensure that all requested permissions are granted on the endpoint.
Once we determine the impact and scale of these errors we'll post our next update in 2 hours, if not sooner.
Posted Oct 09, 2026 - 08:51 UTC
Investigating
We are currently experiencing an issue affecting Panda System Management backend services in both Windows and macOS environments. Available workarounds are:
Windows:
- Downloading the installer directly from the management console is currently unavailable.
- Workaround: Install a previously downloaded agent. The agent will automatically update to the latest available version after installation.
macOS:
-Certain endpoint management actions, including WebRemote and other remote operations, are currently unavailable for some macOS endpoints.
-Workaround: Uninstall the existing agent, download the latest agent from the console, and reinstall it. During installation, ensure that all requested permissions are granted on the endpoint.
We'll post our next update in 1 hour, if not sooner.
Posted Oct 09, 2026 - 07:50 UTC
This incident affects: Panda System Management:::GLOBE (System Management Service:::GLOBE).