2026-04-20 - EMEA - Visibility Reporting Delays

Incident Report for WatchGuard Technologies

Resolved

This incident has been resolved and the service is operating normally at this time. We apologize for any impact this may have had on you or your customers.
Posted Apr 20, 2026 - 19:05 UTC

Monitoring

We have scaled up our infrastructure and data delays in the Visibility Reports service have been fully resolved. Our systems show that all services are operating normally and we’re continuing to monitor to ensure system stability. We'll post our next update in 30 minutes, if not sooner.
Posted Apr 20, 2026 - 18:34 UTC

Identified

We have identified an infrastructure issue that is causing data delays in our Visibility Reports service current delays are around 2 hours. We have deployed mitigation actions and the system is starting its recovering process. We'll post our next update in 3 hours, if not sooner.
Posted Apr 20, 2026 - 16:03 UTC
This incident affected: WatchGuard Cloud Visibility:::EMEA (Log Search and Log Manager:::EMEA, Dashboards and Reports:::EMEA).