2026-03-16 - EMEA - AuthPoint Authentication service degradation

Incident Report for WatchGuard Technologies

Resolved

We are no longer experiencing alerts on AuthPoint Authentication service and this incident is now resolved. The service is operating normally at this time.
Posted Mar 16, 2026 - 16:02 UTC

Monitoring

Our systems show on AuthPoint Authentication service are returning to normal and we're monitoring to ensure system stability. We'll post our next update in 60 minutes, if not sooner.
Posted Mar 16, 2026 - 15:45 UTC

Identified

We continue to work on alerts on AuthPoint Authentication service and have identified the issue. Our teams are working to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in 30 minutes, if not sooner.
Posted Mar 16, 2026 - 15:32 UTC

Investigating

We're investigating alerts on AuthPoint Authentication service. Once we determine the impact and scale of these errors we'll post our next update in 30 minutes, if not sooner.
Posted Mar 16, 2026 - 15:22 UTC
This incident affected: AuthPoint Authentication:::EMEA (RADIUS:::EMEA, SAML:::EMEA, Logon Agents:::EMEA).