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We are no longer experiencing alerts on new account creation and password reset service and this incident is now resolved. The service is operating normally at this time.
Posted Jun 25, 2025 - 09:05 UTC
Monitoring
Our systems show alerts on new account creation and password reset service are returning to normal and we're monitoring to ensure system stability. We'll post our next update in 30 minutes, if not sooner.
Posted Jun 25, 2025 - 08:38 UTC
Identified
We continue to work on the issue impacting new account creation and password reset and have identified the issue. Our teams are working to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in 60 minutes, if not sooner.
Posted Jun 25, 2025 - 07:43 UTC
Update
We are still working hard to resolve this event. We apologize for any inconvenience we may be causing you and your customers. We'll post our next update in 60 minutes, if not sooner. Thanks for your patience.
Posted Jun 25, 2025 - 07:19 UTC
Update
We are continuing to investigate the issue impacting new account creation and password reset. We'll post our next update in 60 minutes, if not sooner. Thanks for your patience.
Posted Jun 25, 2025 - 06:11 UTC
Update
We are still working hard to resolve this event. Please check back at 60 minutes for updates. Thanks for your patience.
Posted Jun 25, 2025 - 05:10 UTC
Update
We are continuing to investigate the issue impacting new account creation and password reset. At this time, these two features are returning consistent errors, while all other functionalities are operating as expected. We'll post our next update in 60 minutes, if not sooner. Thanks for your patience.
Posted Jun 25, 2025 - 04:11 UTC
Investigating
We're currently investigating an issue affecting new account creation and password reset functionality. Once we determine the impact and scale of these potential issues, we'll post our next update in 30 minutes, if not sooner.
Posted Jun 25, 2025 - 03:37 UTC
This incident affected: WatchGuard Cloud Platform:::AMER (Operator Administration:::AMER), WatchGuard Cloud Platform:::EMEA (Operator Administration:::EMEA), and WatchGuard Cloud Platform:::APAC (Operator Administration:::APAC).