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We have completed monitoring following the earlier issues affecting Local AuthPoint users with RADIUS MSCHAPv2 authentication. All systems are operating normally at this time, and the incident is fully resolved. We apologize for any inconvenience this may have caused to you or your customers.
Posted Apr 24, 2026 - 15:28 UTC
Monitoring
We are no longer experiencing issues on Local AuthPoint users with RADIUS MSCHAPv2 authentication and this incident is now resolved. The service is operating normally at this time, we apologize for any impact this may have had on you or your customers.
Posted Apr 24, 2026 - 14:52 UTC
Update
Our teams are actively working to restore normal operations. We'll post our next update in 1h, if not sooner.
Posted Apr 24, 2026 - 13:02 UTC
Update
We are still working hard to resolve this event. We'll post our next update in 1h, if not sooner. Thanks for your patience.
Posted Apr 24, 2026 - 12:01 UTC
Update
Our teams are working to restore normal operations, and we apologize for the impact this issue may have caused. We'll post our next update in 1h, if not sooner.
Posted Apr 24, 2026 - 11:02 UTC
Identified
We have identified an issue affecting Local AuthPoint users with RADIUS MSCHAPv2 authentication. Our teams are working to restore normal operations. We'll post our next update in 1h, if not sooner.
Posted Apr 24, 2026 - 10:00 UTC
This incident affected: AuthPoint Authentication:::AMER (RADIUS:::AMER), AuthPoint Authentication:::EMEA (RADIUS:::EMEA), and AuthPoint Authentication:::APAC (RADIUS:::APAC).