All Systems Operational
WatchGuard Cloud Platform:::AMER ? Operational
Web UI Login:::AMER Operational
Account Administration:::AMER Operational
Operator Administration:::AMER Operational
Inventory Administration:::AMER Operational
WatchGuard Cloud Platform:::EMEA ? Operational
Web UI Login:::EMEA Operational
Account Administration:::EMEA Operational
Operator Administration:::EMEA Operational
Inventory Administration:::EMEA Operational
WatchGuard Cloud Platform:::APAC ? Operational
Web UI Login:::APAC Operational
Account Administration:::APAC Operational
Operator Administration:::APAC Operational
Inventory Administration:::APAC Operational
AuthPoint Administration:::AMER ? Operational
90 days ago
100.0 % uptime
Today
Account Administration:::AMER Operational
User and Token Administration:::AMER Operational
Reporting:::AMER Operational
Password Vault Provisioning:::AMER Operational
90 days ago
100.0 % uptime
Today
Shared Credential Management:::AMER Operational
90 days ago
100.0 % uptime
Today
Dark Web Monitoring:::AMER Operational
90 days ago
100.0 % uptime
Today
AuthPoint Administration:::EMEA ? Operational
90 days ago
100.0 % uptime
Today
Account Administration:::EMEA Operational
User and Token Administration:::EMEA Operational
Reporting:::EMEA Operational
Password Vault Provisioning:::EMEA Operational
90 days ago
100.0 % uptime
Today
Shared Credential Management:::EMEA Operational
90 days ago
100.0 % uptime
Today
Dark Web Monitoring:::EMEA Operational
90 days ago
100.0 % uptime
Today
AuthPoint Administration:::APAC ? Operational
90 days ago
100.0 % uptime
Today
Account Administration:::APAC Operational
User and Token Administration:::APAC Operational
Reporting:::APAC Operational
Password Vault Provisioning:::APAC Operational
90 days ago
100.0 % uptime
Today
Shared Credential Management:::APAC Operational
90 days ago
100.0 % uptime
Today
Dark Web Monitoring:::APAC Operational
90 days ago
100.0 % uptime
Today
AuthPoint Authentication:::AMER ? Operational
90 days ago
100.0 % uptime
Today
RADIUS:::AMER Operational
SAML:::AMER Operational
Logon Agents:::AMER Operational
ADFS:::AMER Operational
RDWeb:::AMER Operational
Firebox:::AMER Operational
API:::AMER Operational
Password Vault:::AMER Operational
90 days ago
100.0 % uptime
Today
AuthPoint Authentication:::EMEA ? Operational
90 days ago
100.0 % uptime
Today
RADIUS:::EMEA Operational
SAML:::EMEA Operational
Logon Agents:::EMEA Operational
ADFS:::EMEA Operational
RDWeb:::EMEA Operational
Firebox:::EMEA Operational
API:::EMEA Operational
Password Vault:::EMEA Operational
90 days ago
100.0 % uptime
Today
AuthPoint Authentication:::APAC ? Operational
90 days ago
100.0 % uptime
Today
RADIUS:::APAC Operational
SAML:::APAC Operational
Logon Agents:::APAC Operational
ADFS:::APAC Operational
RDWeb:::APAC Operational
Firebox:::APAC Operational
API:::APAC Operational
Password Vault:::APAC Operational
90 days ago
100.0 % uptime
Today
Firebox Management in WatchGuard Cloud:::AMER Operational
90 days ago
100.0 % uptime
Today
Firebox Configuration:::AMER ? Operational
90 days ago
100.0 % uptime
Today
Firebox Live Status:::AMER ? Operational
90 days ago
100.0 % uptime
Today
Firebox Management in WatchGuard Cloud:::EMEA Operational
90 days ago
100.0 % uptime
Today
Firebox Configuration:::EMEA ? Operational
90 days ago
100.0 % uptime
Today
Firebox Live Status:::EMEA ? Operational
90 days ago
100.0 % uptime
Today
Firebox Management in WatchGuard Cloud:::APAC Operational
90 days ago
100.0 % uptime
Today
Firebox Configuration:::APAC ? Operational
90 days ago
100.0 % uptime
Today
Firebox Live Status:::APAC ? Operational
90 days ago
100.0 % uptime
Today
Access Point Management in WatchGuard Cloud:::AMER Operational
90 days ago
100.0 % uptime
Today
Access Point Configuration:::AMER ? Operational
90 days ago
100.0 % uptime
Today
Access Point Live Status:::AMER ? Operational
90 days ago
100.0 % uptime
Today
Access Point Management in WatchGuard Cloud:::EMEA Operational
90 days ago
100.0 % uptime
Today
Access Point Configuration:::EMEA ? Operational
90 days ago
100.0 % uptime
Today
Access Point Live Status:::EMEA ? Operational
90 days ago
100.0 % uptime
Today
Access Point Management in WatchGuard Cloud:::APAC Operational
90 days ago
100.0 % uptime
Today
Access Point Configuration:::APAC ? Operational
90 days ago
100.0 % uptime
Today
Access Point Live Status:::APAC ? Operational
90 days ago
100.0 % uptime
Today
ThreatSync:::AMER Operational
90 days ago
100.0 % uptime
Today
Event Analysis and Threat Detection:::AMER Operational
90 days ago
100.0 % uptime
Today
Incident Persistence:::AMER Operational
90 days ago
100.0 % uptime
Today
Event Collection:::AMER Operational
90 days ago
100.0 % uptime
Today
Manual Remediation:::AMER Operational
90 days ago
100.0 % uptime
Today
Automated Remediation:::AMER Operational
90 days ago
100.0 % uptime
Today
Policy Management:::AMER ? Operational
90 days ago
100.0 % uptime
Today
Blocked-Sites Management:::AMER ? Operational
90 days ago
100.0 % uptime
Today
Audit-Record Generation:::AMER ? Operational
90 days ago
100.0 % uptime
Today
Notification Management:::AMER Operational
90 days ago
100.0 % uptime
Today
Data Access:::AMER Operational
90 days ago
100.0 % uptime
Today
ThreatSync:::EMEA Operational
90 days ago
100.0 % uptime
Today
Event Analysis and Threat Detection:::EMEA Operational
90 days ago
100.0 % uptime
Today
Incident Persistence:::EMEA Operational
90 days ago
100.0 % uptime
Today
Event Collection:::EMEA Operational
90 days ago
100.0 % uptime
Today
Manual Remediation:::EMEA Operational
90 days ago
100.0 % uptime
Today
Automated Remediation:::EMEA Operational
90 days ago
100.0 % uptime
Today
Policy Management:::EMEA ? Operational
90 days ago
100.0 % uptime
Today
Blocked-Sites Management:::EMEA ? Operational
90 days ago
100.0 % uptime
Today
Audit-Record Generation:::EMEA ? Operational
90 days ago
100.0 % uptime
Today
Notification Management:::EMEA Operational
90 days ago
100.0 % uptime
Today
Data Access:::EMEA Operational
90 days ago
100.0 % uptime
Today
ThreatSync:::APAC Operational
90 days ago
100.0 % uptime
Today
Event Analysis and Threat Detection:::APAC Operational
90 days ago
100.0 % uptime
Today
Incident Persistence:::APAC Operational
90 days ago
100.0 % uptime
Today
Event Collection:::APAC Operational
90 days ago
100.0 % uptime
Today
Manual Remediation:::APAC Operational
90 days ago
100.0 % uptime
Today
Automated Remediation:::APAC Operational
90 days ago
100.0 % uptime
Today
Policy Management:::APAC ? Operational
90 days ago
100.0 % uptime
Today
Blocked-Sites Management:::APAC ? Operational
90 days ago
100.0 % uptime
Today
Audit-Record Generation:::APAC ? Operational
90 days ago
100.0 % uptime
Today
Notification Management:::APAC Operational
90 days ago
100.0 % uptime
Today
Data Access:::APAC Operational
90 days ago
100.0 % uptime
Today
WatchGuard Cloud Visibility:::AMER ? Operational
Log Search and Log Manager:::AMER Operational
Dashboards and Reports:::AMER Operational
WatchGuard Cloud Visibility:::EMEA ? Operational
Log Search and Log Manager:::EMEA Operational
Dashboards and Reports:::EMEA Operational
WatchGuard Cloud Visibility:::APAC ? Operational
Log Search and Log Manager:::APAC Operational
Dashboards and Reports:::APAC Operational
WatchGuard.com:::CORE Operational
Main Website:::CORE Operational
WatchGuard.com SSO (WGID):::CORE Operational
Account and User Administration:::CORE Operational
Activations:::CORE Operational
WatchGuard Business Sites:::CORE Operational
Learning Center:::CORE Operational
Partner Portal:::CORE Operational
Software Downloads:::CORE Operational
Support Center:::CORE Operational
Technical Search:::CORE Operational
Panda Endpoint Security:::GLOBE Operational
Administration:::GLOBE Operational
DNSWatch:::AMER Operational
90 days ago
99.97 % uptime
Today
DNS:::AMER Operational
90 days ago
99.94 % uptime
Today
Go Client API:::AMER Operational
90 days ago
100.0 % uptime
Today
DNSWatch:::EMEA Operational
90 days ago
99.93 % uptime
Today
DNS:::EMEA Operational
90 days ago
99.87 % uptime
Today
Go Client API:::EMEA Operational
90 days ago
100.0 % uptime
Today
DNSWatch:::APAC Operational
90 days ago
100.0 % uptime
Today
DNS:::APAC Operational
90 days ago
100.0 % uptime
Today
Go Client API:::APAC Operational
90 days ago
100.0 % uptime
Today
DNSWatch:::GLOBE Operational
90 days ago
99.98 % uptime
Today
Dashboard:::GLOBE Operational
90 days ago
99.95 % uptime
Today
Blackhole:::GLOBE Operational
90 days ago
100.0 % uptime
Today
Content Filtering:::GLOBE Operational
90 days ago
100.0 % uptime
Today
Firebox Registrations:::GLOBE Operational
90 days ago
99.96 % uptime
Today
Distributor Services:::GLOBE Operational
Subscription Billing:::GLOBE Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
We will be performing maintenance on the ThreatSync Automation Policy system in WatchGuard Cloud EMEA region on 28 March 2024 at 21:00 UTC.



The maintenance window is approximately 2 hours.



Impact: ThreatSync administrators will not be able to add/modify/delete automation policies for up to 30 minutes during the maintenance window. The processing of incidents by existing automation policies will not be affected.

Posted on Mar 25, 2024 - 15:43 UTC
We will be performing maintenance on the ThreatSync Automation Policy system in WatchGuard Cloud AMER region on 29 March 2024 at 02:00 UTC.



The maintenance window is approximately 2 hours.



Impact: ThreatSync administrators will not be able to add/modify/delete automation policies for up to 30 minutes during the maintenance window. The processing of incidents by existing automation policies will not be affected.

Posted on Mar 25, 2024 - 15:38 UTC
We will be performing maintenance on the ThreatSync Automation Policy system in WatchGuard Cloud APAC region on 29 March 2024 at 15:00 UTC.



The maintenance window is approximately 2 hours.



Impact: ThreatSync administrators will not be able to add/modify/delete automation policies for up to 30 minutes during the maintenance window. The processing of incidents by existing automation policies will not be affected.

Posted on Mar 25, 2024 - 15:41 UTC
Distributor Services Maintenance Mar 29, 2024 22:00 - Apr 2, 2024 14:00 UTC
On 29 March 2024, starting at 22:00 UTC, one of our public APIs for Distributors will be starting a multi-day maintenance period. During this maintenance period, Subscription Billing will be unavailable. The maintenance is expected to be concluded by 02 April 2024 at 15:00 UTC.
Posted on Mar 20, 2024 - 18:51 UTC
We will be performing maintenance in the AuthPoint Production AMER region on 04 April 2024 at 13:00 UTC.



The maintenance window is approximately 3 hours.



Impact: During the maintenance window, you may have issues synchronizing users. Additionally, for TIS only, logins and registrations may take longer than normal. We expect these service interruptions to be less than 2 hours.

Posted on Mar 18, 2024 - 11:58 UTC
Past Incidents
Mar 28, 2024

No incidents reported today.

Mar 27, 2024

No incidents reported.

Mar 26, 2024

No incidents reported.

Mar 25, 2024

No incidents reported.

Mar 24, 2024

No incidents reported.

Mar 23, 2024

No incidents reported.

Mar 22, 2024
Resolved - We are no longer experiencing errors related to the download of signature files and installer. This event is now resolved and Panda Endpoint Security is operating normally at this time. Again, we apologize for any impact this may have had on you or your customers.
Mar 22, 23:02 UTC
Monitoring - Our systems shows that errors related to the download of signature files and installer for Watchguard Endpoint Products are returning to normal and we're monitoring to ensure system stability. We'll post our next update in 30 minutes, if not sooner.
Mar 22, 22:35 UTC
Identified - The issue has been identified and we're working to restore normal operations. We'll post our next update in 3 hours, if not sooner.
Mar 22, 19:41 UTC
Update - We are continuing to investigate this issue and our teams are working to restore normal operations. We apologize for the impact this event has caused. We'll post our next update in 2 hours, if not sooner.
Mar 22, 17:41 UTC
Update - We are still working hard to resolve this event and are continuing to see intermittent errors. We'll post our next update in 2 hours, if not sooner. Thanks for your patience.
Mar 22, 15:41 UTC
Update - We are currently experiencing degradation in the download of signature files and installer. Our teams are working on mitigation measures to restore normal operations, some users are experiencing errors or high latency while downloading components from Watchguard Endpoint Products, we apologize for the impact this event has caused. We'll post our next update in 60 minutes, if not sooner.
Mar 22, 14:41 UTC
Investigating - We are currently experiencing degradation in the download of signature files and installer, some users are experiencing errors while downloading components from Watchguard Endpoint Products. Our teams are working to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in 60 minutes, if not sooner.
Mar 22, 13:36 UTC
Mar 21, 2024
Completed - The scheduled maintenance has been completed.
Mar 21, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 13:00 UTC
Scheduled - We will be performing maintenance in the AuthPoint Production EMEA region on 21 March 2024 at 13:00 UTC.



The maintenance window is approximately 3 hours.



Impact: During the maintenance window, you may have issues synchronizing users. Additionally, for TIS only, logins and registrations may take longer than normal. We expect these service interruptions to be less than 2 hours.

Mar 18, 11:56 UTC
Mar 20, 2024

No incidents reported.

Mar 19, 2024

No incidents reported.

Mar 18, 2024
Postmortem - Read details
Mar 22, 14:15 UTC
Resolved - We are no longer experiencing issues with DNSWatch resolution and this incident is now resolved. We apologize for any impact this may have had on you or your customers.
Mar 18, 15:35 UTC
Monitoring - DNSWatch resolvers are operational in EMEA and AMER regions, we're monitoring to ensure system stability. We'll post our next update in 60 minutes, if not sooner.
Mar 18, 14:31 UTC
Update - Our teams have deployed a fix in EMEA region and is now operational, DNSWatch is still experiencing intermittent resolution issues in AMER region and a fix is underway. We apologize for the impact this event has caused. We'll post our next update in 1 hour, if not sooner. As a workaround, customers experiencing errors can switch off DNSWatch.
Mar 18, 14:02 UTC
Update - We continue to work on intermitent resolution issues in DNSWatch in EMEA and AMER regions. Our teams are working to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in 1 hour, if not sooner. As a workaround, customers experiencing errors can switch off DNSWatch.
Mar 18, 12:37 UTC
Identified - We continue to work on DNSWatch DNS resolution issues in EMEA. Our teams are working to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in 1 hour, if not sooner. As a workaround, customers experiencing errors can switch off DNSWatch.
Mar 18, 12:02 UTC
Update - AMER resolvers are operational. We continue with issues in EMEA. Please check back in 1 hour for updates. As a workaround, customers experiencing errors can switch off DNSWatch. Thanks for your patience.
Mar 18, 11:01 UTC
Investigating - We are currently experiencing issues with our DNS server resolvers in EMEA and AMER. As a workaround, customers experiencing errors can switch off DNSWatch.
Mar 18, 10:26 UTC
Mar 17, 2024
Resolved - We are no longer experiencing Support Center and Partner Portal synchronization errors and this incident is now resolved. The Support Center and Partner Portal is operating normally at this time.
Mar 17, 16:56 UTC
Update - Our systems show that the synchronization of the Support Center and Partner Portal is returning to normal and we continue to monitor to ensure system stability. We will post our next update in 60 minutes, if not sooner.
Mar 17, 15:55 UTC
Update - Our systems show that the synchronization of the Support Center and Partner Portal is returning to normal and we continue to monitor to ensure system stability. We will post our next update in 60 minutes, if not sooner.
Mar 17, 14:57 UTC
Monitoring - Our systems show Support Center and Partner Portal synchronization are returning to normal and we're monitoring to ensure system stability. We'll post our next update in 60 minutes, if not sooner.
Mar 17, 13:55 UTC
Update - We are still working hard to resolve this event and we apologize for the impact this event has caused. Please check back in 60 minutes for updates. Thanks for your patience.
Mar 17, 12:42 UTC
Update - We are still working hard to resolve this event. Please check back in 60 minutes for updates. Thanks for your patience.
Mar 17, 11:48 UTC
Identified - We continue to work on Support Center and Partner Portal synchronization errors and have identified the problem. Our teams are working to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in 30 minutes, if not sooner.
Mar 17, 11:22 UTC
Investigating - We're investigating errors on Support Center and Partner Portal. Once we determine the impact and scale of these errors we'll post our next update in 60 minutes, if not sooner.
Mar 17, 10:27 UTC
Completed - The scheduled maintenance has been completed.
Mar 17, 10:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 07:00 UTC
Scheduled - On 17 March 2024, starting at 07:00 UTC the WatchGuard Support Center and Partner Portal will enter a 3-hour maintenance window. During the maintenance period, the following systems will be unavailable: Support Center and Partner Portal, Technical Search, and the Software Downloads Center. Additionally, Tier-1 account creation and management in WatchGuard.com and WatchGuard Cloud Platform will experience some disruptions. The WatchGuard Cloud Platform and Activate and Manage Products, AuthPoint Authentication, EndPoint Protection and Visibility Log Ingestion systems will continue to operate normally during this time.
Mar 12, 17:29 UTC
Mar 16, 2024

No incidents reported.

Mar 15, 2024
Resolved - We are no longer experiencing alerts on Dashboards/Reports and this incident is now resolved. The Firebox Logs, Dashboard, and Reports are operating normally at this time.
Mar 15, 10:57 UTC
Update - Our systems are still showing a delay in dashboards and reports of five hours, data is still being processed. We are monitoring to ensure system stability. We apologize for this inconvenience and will post our next update by 2024-03-15 at 11:00 UTC.
Mar 15, 09:01 UTC
Update - Our systems show no delays in Firebox logs, but we watch a degraded performance on Dashboards and Reports, we're monitoring to ensure system stability. We apologize for this inconvenience and will post our next update by 2024-03-15 09:00 UTC.
Mar 15, 07:06 UTC
Update - We continue to have a delay of just under 2 hours in our Firebox logs processing. We apologize for this inconvenience and will post our next update by 2024-03-15 07:30 UTC.
Mar 15, 05:07 UTC
Monitoring - We've identified and resolved the issue. There is delay of about 2.2 hours in the processing of logs we've ingested. We will continue to monitor the progress while the system is catching up. Our next post will be in 60 minutes, if not sooner.
Mar 15, 04:15 UTC
Investigating - We're investigating alerts on Firebox Logs processing. Once we determine the impact and scale of these errors we'll post our next update in 30 minutes, if not sooner.
Mar 15, 03:40 UTC
Mar 14, 2024
Completed - The scheduled maintenance has been completed.
Mar 14, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 13:00 UTC
Scheduled - We will be performing maintenance in the AuthPoint Production APAC region on 14 March 2024 at 13:00 UTC.

The maintenance window is approximately 3 hours.

Impact: During the maintenance window, you may have issues synchronizing users. Additionally, for TIS only, logins and registrations may take longer than normal. We expect these service interruptions to be less than 2 hours.

Mar 9, 15:33 UTC